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Best 10’s Verdict
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Pros
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Cons
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Related Primary Content:
Tempurpedic seems to offer mediocre customer service.
When searching for a new mattress, customer support is an important factor to consider. People don't expect to encounter an issue.
Tempurpedic offers a live chat and has its phone number listed on the website. No available e-mail address, though.
They also have limited working hours. Mattress brands should be available 24/7.
Several online reviews we investigated complain about Tempurpedic's unhelpful support.
The most important thing for you to do is to prevent this outcome.
The above reasons are why we recommend the Saatva Classic. They have generous customer support hours and incredibly friendly policies.
Related Secondary Content:
Is Tempurpedic Customer Support Any Good?
Tempurpedic seems to have alright customer service.
Live chat is available, and they seem responsive.
Their phone number is listed at the bottom of their website, although an e-mail address is provided.
Note: When you have real problems and need to speak with someone immediately, their customer service will not suffice.
What Is Tempurpedic'S Customer Service Hours?
Tempurpedic's sleep expert and support for past orders are available during the following hours:
1. Sleep expert:
• Monday to Friday: 09:00 AM - 09:00 PM (EST)
• Saturday to Sunday: 09:00 AM - 06:00 PM (EST)
2. Past Order(s) support:
• Monday to Friday: 08:00 AM - 08:00 PM (EST)
• Saturday: 09:00 AM - 08:00 PM (EST)
• Sunday: 10:00 AM - 06:00 PM (EST)
Does Tempurpedic Have Customer Service Live Chat?
Yes, Tempurpedic has customer service live chat.
Does Tempurpedic Have A Customer Service Phone Number?
Yes, their phone number is available at the bottom of their site.
Real Tempurpedic Customer Reviews
Negative reviews about their customer service are a potential reality to expect if you buy from Tempurpedic.
Here are 2 online reviews from real users:
User 1: "My wife and I have owned a Tempurpedic Adapt mattress for a little over 3 years. We bought the mattress in LA, and moved with it a year and a half ago to our new home in Georgia. For the past year or so we have been dealing with some abnormal pits in the mattress. We kept turning the mattress to try and work them out, but when my parents visited and stayed in our bed, only to complain about how it made them feel, we decided to see about the warranty. The warranty process is all online, requires typical information, and photos of the mattress."
User 2: "DO NOT BUY #Tempurpedic. Tempur-Pedic USA does not stand behind their products and has horrible customer service. After 5 years the mattress began to sag. By year 7 I was in constant back pain from the mattress. The warranty department and their tier 2 customer retention support were no help. #mattresses #mattressfirm #furniture #beds"
The reviews above are strong indications that you should avoid Tempurpedic.
We recommend considering a mattress from a reputable brand, like the Saatva Classic.
Saatva Classic is the #1 best-selling mattress in the US (for a reason!). 50K+ positive customer reviews.
The company is known for its accessibility, incredible customer service, and friendly policies.