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Best 10’s Verdict
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Pros
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Cons
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Related Primary Content:
Customer service at Serta is not good.
Customer support is a crucial consideration when researching a new mattress. People don't expect to encounter an issue.
Serta's site lacks a live chat feature and an email address. In addition, they have limited customer service working hours.
Mattress brands should be available 24/7.
Several of our research findings suggest a negative customer experience with Serta. Their customer support team was unresponsive and not helpful, according to online users.
Avoiding this outcome is your top priority.
The above reasons are why we recommend the Saatva Classic. They have generous customer support hours and incredibly friendly policies.
Related Secondary Content:
Is Serta Customer Support Any Good?
Customer service is available at Serta, but it's probably not very good.
You must fill out a form and wait for their response within their working hours.
They have no live chat and no email address available on their site.
You can find their phone number on their contact page.
Note: When you have real problems and need to speak with someone immediately, their customer service will not suffice.
What Is Serta'S Customer Service Hours?
Serta's customer service hours are as follows:
Monday to Friday: 9 AM - 5 PM (EST).
Does Serta Have Customer Service Live Chat?
No. Serta does not offer live chat for customer service. This is a big red flag.
Today, mattress brands offer live chat as a standard feature.
Does Serta Have A Customer Service Phone Number?
You can reach Serta customer service at 2 different numbers based on your needs.
• For general inquiries: 1-888-557-3782 - Monday to Friday, 9 AM - 5 PM (ET)
• For purchases: 1-888-708-1466 - Monday to Friday 9 AM - 8 PM (ET)
Real Serta Customer Reviews
Negative reviews about their customer service are a potential reality to expect if you buy from Serta.
Here is an online review from a real user:
User 1: "Customer service is beyond terrible I bought a serta 1 year ago it's sagging and can't for the life of me talk to anyone in customer service and mattress firm just wants to pass the buck."
Such negative reviews are a strong indication that you should avoid Serta.
Consider a trustworthy brand like the Saatva Classic instead. They have over 50k reviews, and they offer amazing mattresses.
The Saatva Classic is known for its accessibility, incredible customer service, and friendly policies.