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Best 10’s Verdict
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Pros
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Cons
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Related Primary Content:
Sealy has mediocre customer service.
Customer support is a crucial consideration when researching a new mattress. People don't expect to encounter an issue.
Sealy offers a live chat and has its phone number listed on its site. However, they have limited working hours. Mattress brands should be available 24/7.
Several of our research findings suggest a negative customer experience with Sealy. Customer support at Sealy is slow and not helpful, according to online reviews. Avoiding this outcome should be your top priority.
The above reasons are why we recommend the Saatva Classic. They have generous customer support hours and incredibly friendly policies.
Related Secondary Content:
Is Sealy Customer Support Any Good?
Sealy's customer service doesn't seem to be that good.
In order to get a response, you must fill out a form and wait within their working hours.
There is a live chat option, and they seem responsive. Their contact page includes their phone number, but no email address.
Note: When you have real problems and need to speak with someone immediately, their customer service will not suffice.
What Is Sealy'S Customer Service Hours?
Sealy's customer service is available during the following hours:
• Monday to Friday: 9:00 AM - 9:00 PM (EST)
• Saturday: 9:00 AM - 6:00 PM (EST)
• Sunday: 9:00 AM - 6:00 PM (EST)
Does Sealy Have Customer Service Live Chat?
Yes. Sealy has a live chat feature for customer service.
Their working hours are:
• Monday to Friday: 9:00 AM - 9:00 PM(EST)
• Saturday: 9:00 AM - 6:00 PM (EST)
• Sunday: 9:00 AM - 6:00 PM (EST)
Does Sealy Have A Customer Service Phone Number?
Sealy has a customer service phone number. You can reach them at (1-800-697-3259).
Real Sealy Customer Reviews
Negative reviews about their customer service are a potential reality to expect if you buy from Sealy.
Here are 2 online reviews from real users:
User 1: "I will never buy another product from Sealy. I bought a Thermapedic Mattress made by Sealy from Rooms-To-Go. The adjustable base would not raise the mattress within two weeks of purchase. I was directed to Sealy through RTG customer service. The Sealy agent stated that the base needed resetting. She wanted me to go under the bed to get a box to reset the base. When I informed her that I was unable to go under the bed, she told that Sealy does not send repairmen to reset the box. She told me to call her back when I could find someone who could go under the bed. When I informed RTG of her response, a RTG repairman was sent He went under the bed and retrieved the box. He stated that the adjustable base was broken. Resetting the box would not have fixed the problem."
User 2: "Purchased Sealy's top of the line mattress though Big Lots. Sagged within 6 weeks. Big Lots had me go to Sealy, who finally sent an inspector out, who verified the mattress was defective. I called Sealy back (they NEVER reach out to the customer). There's no number to call the warranty dept, so you always have to go through customer service, and explain the entire situation to them, and plead to be transferred to the warranty department. This takes 30-45 minutes just to get to the warranty dept. Once there, I'm told they will replace my mattress, with the SAME model, which makes no sense, since it sagged immediately, and reviews of my model all say the same."
The reviews above are strong indications that you should avoid Sealy.
We recommend considering a mattress from a reputable brand, like the Saatva Classic.
Saatva Classic is the #1 best-selling mattress in the US (for a reason!). 50K+ positive customer reviews.
The company is known for its accessibility, incredible customer service, and friendly policies.