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Best 10’s Verdict
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Pros
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Cons
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Related Primary Content:
Rooms To Go, a leading furniture and mattress retailer, has a strict return policy that may be too restrictive for some customers. Their 90-night sleep trial period begins 30 nights after delivery. For those customers who need more guidance in returning or exchanging their purchases, they can reference the reading mattress return guidelines to make sure they follow all the necessary steps.
Return or exchange of an item within 48 hours of unanticipated items before delivery or within 3 days of online sales will incur a refund which takes 10 business days to process.
• Pickup, redelivery and restocking fees may apply for certain exchanges such as mattresses & box springs as well as certain types of delivery orders being ineligible for cancellation or refund.
• Exchange of box springs due to height preference is allowed within 7 days of delivery with fees charged.
• Warranty exchanges follow other terms outlined in their policy. Reselected boxes, floor models and damaged boxes are excluded; the customer must pay any price difference.
Compared to other brands with 365-night trial periods or no penalties for cancelling/returning, Rooms To Go's return policy does not have such generous terms making it less favorable for customers who want more freedom in returning mattresses and other items from their store.
If you're interested in buying from Wayfair, you should first research the Wayfair mattress return rules to make sure you're making the right choice.
If you're looking for a mattress with a great return policy, Saatva's Classic model may be worth considering. It offers a lifetime warranty plus an impressively generous 365-day return policy. In addition, the mattress features individually wrapped coils, CertiPUR-US certified foams and excellent breathability, giving you the support and comfort you need to get a good night's sleep. Plus, free white glove delivery takes away the hassle of setup and removing the box.
Related Secondary Content:
What Is Rooms To Go'S Mattress Return Policy?
Rooms To Go's mattress return policy allows for a full refund or exchange within 30 days of delivery. However, to be eligible for a return, the mattress must be in its original condition with all tags attached and free from any stains or damage. Customers are responsible for the cost of return shipping.
It's important to research and consider factors like your sleeping position, health concerns, and reviews from other customers before purchasing a mattress. Keeping the original packaging can make the return process smoother and ensure the mattress stays in good condition during transit.
While Rooms To Go's return policy is standard, taking the time to do your due diligence can help ensure you find a mattress that meets your needs and will make you happy for years to come.
Can I Return A Mattress To Rooms To Go After Sleeping On It?
Yes, you can return a mattress to Rooms To Go after sleeping on it. However, you need to be aware of their return policy and ensure that the mattress is in good condition. During the trial period, you can test out the mattress and return it if you're not satisfied. To initiate the return process, check the return policy and contact customer service. They will schedule a pickup and may charge a restocking fee.
Returning a mattress can be a hassle, so it's best to do your research and choose the right mattress for you before making a purchase. Take advantage of in-store testing and read reviews to make an informed decision. Remember, a good mattress is an investment in your health and well-being. If necessary, Rooms To Go's policy allows you to return it, but be prepared for the process.
How Do I Schedule A Mattress Return With Rooms To Go?
To schedule a mattress return with Rooms To Go, simply contact their customer service team via phone or email. They'll provide instructions on how to initiate the return process and any necessary paperwork. Be sure to review the terms and conditions to ensure your eligibility for a refund or exchange.
Before returning your mattress, consider why you're dissatisfied. Is it uncomfortable or difficult to maintain? Understanding the root cause of your dissatisfaction can guide your next steps, whether that's selecting a new mattress or exploring other solutions like mattress toppers or adjustable bases.
Remember that the mattress you choose is a personal decision based on factors like your sleeping preferences, body size and type, and overall health. Don't be swayed by marketing gimmicks or flashy features; instead, focus on finding a mattress that supports your unique needs and helps you get a good night's sleep.
Are There Any Fees Associated With Returning A Mattress To Rooms To Go?
Returning a mattress to Rooms To Go may come with fees. The exact amount depends on the reason for the return. If it's due to a defect or damage, Rooms To Go covers the cost of the return and offers a full refund. However, if the customer changes their mind, there may be a restocking fee up to 15% of the purchase price.
Before purchasing a mattress, it's important to test it out in-store and read reviews from other customers to make an informed decision. If you do need to return it, contact Rooms To Go customer service as soon as possible to initiate the process. Remember to provide proof of purchase and photos of any damage to qualify for a refund.
Overall, while fees may be associated with returning a mattress to Rooms To Go, their customer service team is generally helpful and willing to work with customers to resolve any issues.
What Happens To Returned Mattresses At Rooms To Go?
When a customer returns a mattress to Rooms To Go, the company follows a strict process to sanitize the mattress for resale. The mattress undergoes inspection and is either donated or recycled if it's deemed unsellable. For mattresses in good condition, Rooms To Go uses a professional cleaning service and eco-friendly products to sanitize the mattress. The mattress is then resealed in plastic to avoid any contamination during transportation. Customers can purchase these sanitized and discounted mattresses, giving them the chance to buy a quality product at a reduced price. Rooms To Go ensures that all returned mattresses are properly sanitized and ready for resale, providing peace of mind for potential buyers.