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Best 10’s Verdict
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Pros
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Cons
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Your Purple order number can be found in your email or via the on-site chat.
Purple's policies and overall customer service have received fairly alarming customer reviews.
When shopping for a new mattress, people often overlook return and warranty policies. 'Lifetime warranty' and '365-night sleep trial' sound good - but are brands honoring them without harassing you? That's a whole different story.
It typically takes Purple 3-5 business days to ship an order (depending on your location). There is a likelihood that the estimated arrival time will be doubled in rural areas.
We strongly recommend keeping an open mind and looking at alternative brands. The Saatva Classic is our top pick. Very comfortable and durable. Provides great support and pressure relief.
Where Can I Find My Purple Order Number
You can find your Purple order number in your email or the on-site chat.
How Long Does A Purple Mattress Take To Ship?
Depending on your location and delivery method, your mattress can arrive at your home in 3-5 business days after it leaves our warehouse. Whereas, premier delivery can take up to a few weeks.
Should I Consider An Alternative Mattress To The Purple?
Yes, you should definitely consider a better alternative.
Saatva offers affordable mattresses of great value. There are 4 mattress types you can choose from, depending on your preferences:
• Pick an innerspring mattress if you are on a tight budget, want a durable mattress, don't care about motion transfer, and want great back support. The Saatva Classic is the #1 premium hotel-quality innerspring mattress currently available.
• Pick a memory foam mattress if you want to feel enveloped in your mattress, sleep on your side, don't mind hotter temperatures, and can afford to pay a little more. We recommend the Loom & Leaf, which is a very comfortable and durable gel memory foam mattress.
• Pick a latex mattress if you have an unlimited budget and want the absolute best mattress type money can buy. Features amazing pressure relief and lasts 15-20 years. Zenhaven is our favorite latex mattress.
• Pick a hybrid mattress if you're on a budget and want the feel of a latex mattress and the sturdiness of an innerspring construction. The support or comfort is likely not as good as latex (in most scenarios) but gets you 80%+ of the way there (for a fraction of the cost). Saatva Classic is the #1 best hybrid innerspring mattress available.
How Many Years Do Memory Foam Mattresses Typically Last?
Memory foam mattresses can last up to 10 years with proper care and maintenance. However, several factors can affect the lifespan of a mattress, including usage, quality, weight, sleeping position, and frequency of use. To extend the life of your memory foam mattress, rotate and flip it regularly, use a mattress protector, and avoid jumping on it. Investing in a high-quality mattress from a reputable brand and following the manufacturer's care instructions can also help.
If your memory foam mattress does not last the full 10 years, it may be time to consider purchasing a new one. Researching different brands and types of mattresses can help you find one that suits your needs and preferences. Ultimately, proper care, maintenance, and choosing the right mattress can help you make the most out of your investment.
What Are The Different Purple Order Status Types And What Do They Mean?
Purple order status types are messages that tell you where your online order is in the shipping process. Here are the most common purple order status types and what they mean:
- Processing means that your order is being prepared for shipping;
- Shipped means that your order is on its way and you should receive a tracking number;
- Delivered means that your order has been delivered to the address you provided;
- Exception means there was an issue with your order and you need to solve it with the store;
- Cancelled means that your order has been cancelled, and you should receive a refund.
Knowing these types can help you track your online orders efficiently, check your order status regularly, and contact customer service for assistance if necessary.