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Best 10’s Verdict
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Pros
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Cons
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Related Primary Content:
Puffy Mattress seems to have decent customer service.
Customer support is a crucial consideration when researching a new mattress. People don't expect to encounter an issue.
Puffy offers a live chat and has its phone number and email address listed on its site. However, they have limited working hours. Mattress brands should be available 24/7.
Several of our research findings suggest a negative customer experience with Puffy.
Customer support at Puffy is slow and unhelpful, according to online reviews. Avoiding this outcome should be your top priority.
The above reasons are why we recommend the Saatva Classic. They have generous customer support hours and incredibly friendly policies.
Related Secondary Content:
Is Puffy Customer Support Any Good?
Puffy seems to offer solid customer service.
Live chat is available, and they seem responsive.
Their phone number and email address are listed at the bottom of their website.
Note: When you have real problems and need to speak with someone immediately, their customer service will not suffice.
What Is Puffy'S Customer Service Hours?
Puffy's customer service is available during the following hours:
• Monday to Friday: 6:30 AM - 8:00 PM (PST)
• Saturday to Sunday: 8:00 AM - 5:00 PM (PST)
Does Puffy Have Customer Service Live Chat?
Puffy has a live chat feature for customer service.
Their working hours are:
• Monday to Friday: 6:30 AM - 8:00 PM (PST)
• Saturday to Sunday: 8:00 AM - 5:00 PM (PST)
Does Puffy Have A Customer Service Phone Number?
Puffy has a customer service phone number. You can reach them at +1 (800) 430-8380.
Real Puffy Customer Reviews
User 1: "I was unhappy with my mattress and it took me 10 days to hear back from the company regarding my return. When i finally did get a return email it just sent me to fill out a return form on their website, upon completeing the form i was informed i would be hearing from someone about picking up the mattress. It has been two weeks and i have heard nothing. I have called twice a day for two weeks and have not been able to reach a single live person. The mattress is just sitting in my house taking up space and I have no idea what to do with it. Strongly recommend not falling for their "101 night trial"
User 2: "I bought the Royal Mattress. The firmness of the mattress is comfortable. The problem is i am a hot sleeper, and the mattress retains heat. I did not have a single night of good sleep. When i emailed customer service i get a response they will reach out in 72 hrs it has been two month and is still pending. No phone calls can be done to customer service. I do not recommend it to anyone who wants to sleep cool."
We recommend considering a mattress from a reputable brand, like the Saatva Classic.
Saatva Classic is the #1 best-selling mattress in the US (for a reason!). 50K+ positive customer reviews.
The company is known for its accessibility, incredible customer service, and friendly policies.