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Best 10’s Verdict
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Pros
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Cons
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Related Primary Content:
Customer service at Overstock Furniture and Mattress is not great.
Customer support is a crucial consideration when researching a new mattress. People don't expect to encounter an issue, but they likely will (especially when they least expect it).
There are no availability hours (or live chat) on the Overstock Furniture site. Mattress brands should be available 24/7.
Several of our research findings suggest negative customer experiences, too. Online users reported dishonesty and bad treatment from the customer support team at Overstock Furniture and Mattress.
The above reasons are why we recommend the Saatva Classic. They have generous customer support hours and incredibly friendly policies.
Related Secondary Content:
Is Overstock Customer Support Any Good?
Customer service is not the focus of Overstock Furniture.
They have limited customer service availability.
You can email them, but the response time is likely to be very long.
What Is Overstock Furniture'S Customer Service Hours?
Their site does not provide availability hours (this is a red flag).
Does Overstock Furniture Have Customer Service Live Chat?
The Overstock Furniture site does not offer live chat.
Does Overstock Furniture Have A Customer Service Phone Number?
You can find their phone number on their contact page.
You can only leave a voicemail when you call. Remember to include the store location in your voicemail.
The Overstock Furniture phone number is: 1-888-850-0306
Real Overstock Furniture Customer Reviews
Negative reviews about their customer service are a potential reality to expect if you buy from Overstock Furniture and Mattress.
Here are 2 online reviews from real users:
User 1: "Overstock sent me the wrong color Floor Lamp today and when I requested a return; they charged me $18.63 for their mistake! After I spent $150 plus tax and waited a week to receive it???? They asked me for a review & when I tried to post this comment, they denied my review and told me to edit my review to receive discounts for future purchases and added this comment: Whoops! Your review has been denied. You can edit your review and resubmit. Our moderation team reads all reviews to ensure they meet legal standards. Please read through the denial reason(s) you have encountered to help you fix your review and resubmit. Customer Service: Your review is about customer service and is unrelated to the item."
User 2: "This is the worst company to order from. I ordered a comforter that came damaged with a pillow that was also damaged. When I called customer service they said I can send it back but it's not a guarantee that they will accept it. It's crazy to me that they will send the damaged items and not except returns. I would NEVER have this issue with Wayfair! I will continue to order from them I guess! Overstock was a bust!"
The reviews above are strong indications that you should avoid Overstock Furniture and Mattress.
We recommend considering a mattress from a reputable brand, like the Saatva Classic.
Saatva Classic is the #1 best-selling mattress in the US (for a reason!). 50K+ positive customer reviews.
The company is known for its accessibility, incredible customer service, and friendly policies.