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Helix Mattress Warranty

Helix Mattress Warranty

Written by: Daniel Connell · Updated on: January 19, 2024

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Key Takeaways

If you're wondering about the Helix mattress warranty, there are some important things to keep in mind. First, specific conditions need to be met to maintain the validity of the warranty, such as using an appropriate foundation and not removing the law tag. You also need to use a specific bed base with close slats to maintain the warranty.

The Helix mattress warranty lasts for 10 years and covers manufacturing defects, but it does not cover normal softness increases or comfort preferences. It's important to note that the warranty does not cover accidental stains or damage, but there is an optional accidental damage protection plan available for purchase.

Keep in mind that the Helix mattress warranty is non-transferable and only valid for the original purchaser. The duration of the warranty also varies based on the model chosen, ranging from 10 to 15 years. If you need to claim the warranty, simply contact customer service with proof of purchase and photos of the defect.

In case of a confirmed defect, the Helix mattress warranty covers replacement or repair costs, as well as shipping fees. This information should give you a good understanding of what to expect from the Helix mattress warranty.

What Is The Duration Of The Helix Mattress Warranty For Different Models?

Mattress recalls due to fiberglass aren't common, but when they happen, they can cause significant health risks and property damage. Fiberglass is often used in mattresses as a cheap flame retardant, required by federal safety standards. However, improper containment of fiberglass can lead to irritation of the eyes, nose, and throat, and long-term exposure is associated with lung disease.

Zinus and Overstock.com are two examples of companies that faced lawsuits and complaints related to fiberglass in mattresses. Zinus was sued for allegedly selling mattresses containing fiberglass that caused health problems and property damage for thousands of people. Similarly, Overstock.com was sued for selling luxury mattresses with dangerous fiberglass that leaked into the bedroom.

Reports of health issues and property damage related to fiberglass exposure from mattresses have been numerous, with some individuals experiencing significant property damage and incurring high costs for professional remediation services. Consumers are advised not to remove the outer mattress cover to avoid potential fiberglass exposure, and mattresses containing fiberglass should come with warning labels advising against removing the outer cover. However, some lawsuits claim that these warning labels are inadequate or misleading.

It's crucial for consumers to be aware of the potential risks associated with fiberglass in mattresses and to follow proper precautions to minimize exposure. Manufacturers should also ensure that their products are properly labeled and that the containment of fiberglass is adequate to prevent health risks and property damage.

What Costs Are Covered By The Helix Mattress Warranty In Case Of A Confirmed Defect?

To find out if your mattress has been recalled due to fiberglass content, follow these steps:

  1. Visit the manufacturer's website or call them directly. They should have information about any recalls related to their products.
  2. Check the U.S. Consumer Product Safety Commission (CPSC) website for any recalls related to your specific mattress brand or model.
  3. Look at the law tag attached to your mattress. It should provide information about the mattress, including model/item numbers and manufacturing date. Some mattresses have been recalled due to mold exposure or other issues.
  4. Search online for lists and guides that provide information about mattresses containing fiberglass. Websites like NapLab have comprehensive lists of mattresses from various brands.
  5. Keep an eye on ongoing lawsuits against mattress brands. Some brands have faced lawsuits due to fiberglass content in their mattresses, and others might face lawsuits in the future.

If your mattress has been recalled, stop using it immediately. You may be eligible for a full refund, a free replacement mattress, or a free fitted cover depending on the recall notice and federal standards compliance. Regularly checking for recalls is important for product safety. If you suspect your mattress contains fiberglass causing health issues, contact a personal injury lawyer.

A rotated mattress, much like rotated tires, typically wears more evenly and reduces indentions or support issues.

What Are The Steps To Claim The Helix Mattress Warranty In Case Of A Defect?

Yes, it does! A suitable foundation or bed frame is crucial for providing adequate support and preventing premature sagging. Casper mattresses work well with various foundations, including slatted, solid, and adjustable ones. However, using a foundation with wide slats or an unsuitable bed frame can lead to sagging and reduce the mattress's lifespan.

To keep your Casper mattress in top shape, choose a compatible and supportive foundation or bed frame. If you opt for a slatted foundation, ensure the slats are no more than 2.75 inches apart to provide proper support. Regularly rotating the mattress also helps distribute wear and tear evenly and prevents sagging in specific areas.

By selecting the right foundation or bed frame and maintaining proper care for your Casper mattress, you can prolong its lifespan and enjoy its comfort and support for years to come. Remember, investing in a high-quality foundation or bed frame is just as important as choosing the right mattress to ensure a good night's sleep and maintain the integrity of your Casper mattress.

What Are The Differences In The Helix Mattress Warranty For Standard, Luxe, And Plus Models?

If your mattress is recalled due to potential fiberglass exposure, act quickly to protect yourself. Firstly, stop using the mattress immediately and follow the recall instructions provided by the manufacturer. Most companies will offer a free replacement mattress, including disposal of the recalled one.

To minimize fiberglass exposure during the removal process, wear loose-fitting, long-sleeved clothing and gloves. Use a mask to prevent inhaling fibers and goggles or safety glasses with side shields to protect your eyes. Enhance ventilation by opening windows or doors, and use a vacuum with a HEPA filter to remove any fiberglass shards. Avoid sweeping, as it can spread the fibers further.

After handling the fiberglass, wash any contaminated items thoroughly. If you experience eye or skin irritation, rinse your eyes with water and wash exposed skin with soap and warm water. Separately wash the clothing worn during the removal process. If fiberglass has spread throughout your home, seek professional assistance for removal.

Consider purchasing a mattress without fiberglass to avoid future exposure. Before buying, read the fine print and directly ask the manufacturer about the materials used in the mattress. Remember, fiberglass health effects can vary depending on the size of the fibers and the type of exposure. Larger fibers may cause skin, eye, and upper respiratory tract irritation, while smaller fibers can reach the lower part of the lungs and increase the risk of adverse health effects.

Is The Helix Mattress Warranty Transferable If The Mattress Is Sold To A New Owner?

If your mattress is part of a mattress recall, take immediate action to ensure your safety and well-being. First, stop using the recalled mattress and check the Consumer Product Safety Commission (CPSC) website or Recalls.gov for detailed information about the recall. Next, contact the mattress manufacturer for instructions on how to proceed.

Once you have confirmed the recall and your ownership, follow the manufacturer's instructions for safely disposing of the mattress. This may include returning the mattress to the store or arranging for a professional pickup. Be sure to follow all guidelines to avoid any potential hazards associated with the recalled product.

If you have been injured by the recalled mattress, you have the right to file a claim for damages. Consult with a professional if you are unsure about any step in the process or if you need assistance in navigating the recall process. Your safety and well-being are of utmost importance, so take the necessary steps to address the mattress recall promptly and effectively.

How Does The Helix Mattress Warranty Handle Issues Related To Comfort Preferences?

If you suspect your mattress is part of a mattress recall, the first step is to identify your mattress's model, manufacturing date, location, and model number from the tag attached to the mattress. This information is crucial for determining if your mattress is indeed part of a recall.

Next, check the U.S. Consumer Product Safety Commission (CPSC) website or other reliable sources for recent mattress recalls. The CPSC regularly updates its list of recalled products, including mattresses, and provides detailed information about the affected models and manufacturing periods.

If your mattress model is listed in a recall, contact the manufacturer directly. They will be able to provide you with specific information about the recall, including instructions on how to proceed. This may involve stopping using the mattress immediately and following the manufacturer's instructions and remedies provided for the recall, such as a refund, replacement mattress, or free cover/liner.

Keep records of all communications with the manufacturer and actions taken in response to the recall. This will help you stay organized and ensure you receive the appropriate remedy for the recall.

Finally, confirm with the manufacturer or CPSC whether your specific mattress is included in the recall, as not all mattresses of a certain model or manufacturing period may be affected. By following these steps, you can protect yourself and your family from potential hazards associated with a recalled mattress.

How Can I Prevent Bed Bug Infestations During My Stay At Hidden Mountain Resort?

Failing to address sagging covered under a mattress sagging warranty can lead to several negative consequences. Firstly, you might experience discomfort and poor sleep quality due to the uneven surface of the sagging mattress. This can result in chronic back and neck pain, affecting your overall well-being.

Moreover, neglecting the issue may reduce the lifespan of your mattress, as the sagging area will continue to worsen over time. This could lead to premature replacement costs, which can be quite expensive.

Another significant consequence is that your warranty may become void if you do not address the sagging issue within the specified timeframe. This means you will not be eligible for any future claims or assistance from the mattress manufacturer or retailer.

To avoid these consequences, it is crucial to contact the mattress manufacturer or retailer as soon as you notice sagging. They will likely provide coverage and solutions under your mattress sagging warranty. Furthermore, taking preventive measures such as rotating the mattress and using a supportive bed frame can help prolong the life of your mattress and prevent sagging issues from arising in the first place.

Can I Exchange A Mattress Instead Of Returning It Under The Home Depot Mattress Return Policy?

Failing to address sagging covered under a mattress sagging warranty can lead to several negative consequences. Firstly, you might experience discomfort and poor sleep quality due to the uneven surface of the sagging mattress. This can result in chronic back and neck pain, affecting your overall well-being.

Moreover, neglecting the issue may reduce the lifespan of your mattress, as the sagging area will continue to worsen over time. This could lead to premature replacement costs, which can be quite expensive.

Another significant consequence is that your warranty may become void if you do not address the sagging issue within the specified timeframe. This means you will not be eligible for any future claims or assistance from the mattress manufacturer or retailer.

To avoid these consequences, it is crucial to contact the mattress manufacturer or retailer as soon as you notice sagging. They will likely provide coverage and solutions under your mattress sagging warranty. Furthermore, taking preventive measures such as rotating the mattress and using a supportive bed frame can help prolong the life of your mattress and prevent sagging issues from arising in the first place.

What Are The Signs That There Are Fleas In My Bed And How Do I Kill Them?

Moving with bed bugs can be a challenging task, but there are steps you can take to prevent them from infesting your moving truck. First, inspect the truck thoroughly before loading your possessions. Look for signs of bed bugs like fecal spotting, shed skins, and live bugs. If you find any evidence of bed bugs, consider hiring a pest control professional to treat the truck with residual pesticides before loading.

When packing your possessions, use sealed plastic bins, bags, or totes to contain any bed bugs to isolated containers. This will make it easier to identify and treat any infested items during the unpacking process. Launder all clothing, linens, and fabrics on the highest heat setting before packing them, and seal them in plastic bags to kill any bed bugs that may be present. Vacuum mattresses, furniture, carpets, etc. thoroughly before loading them into the truck, and dispose of the vacuum contents in a sealed bag.

Using mattress encasements can help trap any remaining bed bugs and prevent their spread during the move. If you have heavily infested furniture or mattresses, it may be best to discard them and mark them as bed bug infested if leaving them curbside.

Once you arrive at your new home, unpack carefully and do not bring plastic bags inside. Inspect each item thoroughly and launder them immediately if necessary. Be vigilant for signs of bed bugs at your new home and act quickly if you detect any by calling an exterminator.

By taking these precautions, you can help prevent bed bugs from infesting your moving truck and avoid transporting them to your new home. Remember, a little extra effort in prevention can save you a lot of time, money, and stress in the long run.

How Can Bed Bug Eggs Be Destroyed To Prevent Further Infestation?

To destroy bed bug eggs and prevent further infestation, follow these steps:

First, identify the problem and collect a sample for identification. Keep records of the dates and exact locations where pests are found to track progress. Next, prepare for treatment by cleaning or discarding all potential hiding places, clearing up clutter, and sealing up open cracks and crevices.

Heat treatment is a non-toxic and effective method to kill bed bug eggs. A household dryer set on "high" can kill all bed bug life stages and their eggs in 30 minutes. Larger heat chambers and professional heating systems can treat furniture and entire rooms.

Desiccants, such as diatomaceous earth and silica aerogel, can be effective in drying out bed bugs but may take several months to work and prevent the development of resistance. Insecticides registered with the Environmental Protection Agency (EPA) can be used if home remedies are not effective.

After treatment, continue to inspect for bed bugs regularly. Vacuum floors and mattresses often, wash sheets and clothing in hot water at least once a week, and seal cracks around baseboards, light sockets, furniture, and electrical outlets. Regular inspection and cleaning can help prevent future infestations. If all else fails, consider contacting a professional exterminator.

About X

X is the Founder and Editor-in-Chief of NapLab.com. He has been featured in Fast Company, Reader's Digest, Business Insider, Realtor.com, Huffington Post, Washington Post, AskMen, and She Knows. X has personally tested over 268+ mattresses and hundreds of pillows, sheets, beds, and other sleep products.

See Our #1 Researched Mattress in 2024

Rated best for comfort and hotel-feel

Get 450$ OFF Mattresses

References

Helix Mattress Warranty

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If you're wondering about the Helix mattress warranty, there are some important things to keep in mind. First, specific conditions need to be met to maintain the validity of the warranty, such as using an appropriate foundation and not removing the law tag. You also need to use a specific bed base with close slats to maintain the warranty.

The Helix mattress warranty lasts for 10 years and covers manufacturing defects, but it does not cover normal softness increases or comfort preferences. It's important to note that the warranty does not cover accidental stains or damage, but there is an optional accidental damage protection plan available for purchase.

Keep in mind that the Helix mattress warranty is non-transferable and only valid for the original purchaser. The duration of the warranty also varies based on the model chosen, ranging from 10 to 15 years. If you need to claim the warranty, simply contact customer service with proof of purchase and photos of the defect.

In case of a confirmed defect, the Helix mattress warranty covers replacement or repair costs, as well as shipping fees. This information should give you a good understanding of what to expect from the Helix mattress warranty.

What Is The Duration Of The Helix Mattress Warranty For Different Models?

Mattress recalls due to fiberglass aren't common, but when they happen, they can cause significant health risks and property damage. Fiberglass is often used in mattresses as a cheap flame retardant, required by federal safety standards. However, improper containment of fiberglass can lead to irritation of the eyes, nose, and throat, and long-term exposure is associated with lung disease.

Zinus and Overstock.com are two examples of companies that faced lawsuits and complaints related to fiberglass in mattresses. Zinus was sued for allegedly selling mattresses containing fiberglass that caused health problems and property damage for thousands of people. Similarly, Overstock.com was sued for selling luxury mattresses with dangerous fiberglass that leaked into the bedroom.

Reports of health issues and property damage related to fiberglass exposure from mattresses have been numerous, with some individuals experiencing significant property damage and incurring high costs for professional remediation services. Consumers are advised not to remove the outer mattress cover to avoid potential fiberglass exposure, and mattresses containing fiberglass should come with warning labels advising against removing the outer cover. However, some lawsuits claim that these warning labels are inadequate or misleading.

It's crucial for consumers to be aware of the potential risks associated with fiberglass in mattresses and to follow proper precautions to minimize exposure. Manufacturers should also ensure that their products are properly labeled and that the containment of fiberglass is adequate to prevent health risks and property damage.

What Costs Are Covered By The Helix Mattress Warranty In Case Of A Confirmed Defect?

To find out if your mattress has been recalled due to fiberglass content, follow these steps:

  1. Visit the manufacturer's website or call them directly. They should have information about any recalls related to their products.
  2. Check the U.S. Consumer Product Safety Commission (CPSC) website for any recalls related to your specific mattress brand or model.
  3. Look at the law tag attached to your mattress. It should provide information about the mattress, including model/item numbers and manufacturing date. Some mattresses have been recalled due to mold exposure or other issues.
  4. Search online for lists and guides that provide information about mattresses containing fiberglass. Websites like NapLab have comprehensive lists of mattresses from various brands.
  5. Keep an eye on ongoing lawsuits against mattress brands. Some brands have faced lawsuits due to fiberglass content in their mattresses, and others might face lawsuits in the future.

If your mattress has been recalled, stop using it immediately. You may be eligible for a full refund, a free replacement mattress, or a free fitted cover depending on the recall notice and federal standards compliance. Regularly checking for recalls is important for product safety. If you suspect your mattress contains fiberglass causing health issues, contact a personal injury lawyer.

What Are The Steps To Claim The Helix Mattress Warranty In Case Of A Defect?

Yes, it does! A suitable foundation or bed frame is crucial for providing adequate support and preventing premature sagging. Casper mattresses work well with various foundations, including slatted, solid, and adjustable ones. However, using a foundation with wide slats or an unsuitable bed frame can lead to sagging and reduce the mattress's lifespan.

To keep your Casper mattress in top shape, choose a compatible and supportive foundation or bed frame. If you opt for a slatted foundation, ensure the slats are no more than 2.75 inches apart to provide proper support. Regularly rotating the mattress also helps distribute wear and tear evenly and prevents sagging in specific areas.

By selecting the right foundation or bed frame and maintaining proper care for your Casper mattress, you can prolong its lifespan and enjoy its comfort and support for years to come. Remember, investing in a high-quality foundation or bed frame is just as important as choosing the right mattress to ensure a good night's sleep and maintain the integrity of your Casper mattress.

What Are The Differences In The Helix Mattress Warranty For Standard, Luxe, And Plus Models?

If your mattress is recalled due to potential fiberglass exposure, act quickly to protect yourself. Firstly, stop using the mattress immediately and follow the recall instructions provided by the manufacturer. Most companies will offer a free replacement mattress, including disposal of the recalled one.

To minimize fiberglass exposure during the removal process, wear loose-fitting, long-sleeved clothing and gloves. Use a mask to prevent inhaling fibers and goggles or safety glasses with side shields to protect your eyes. Enhance ventilation by opening windows or doors, and use a vacuum with a HEPA filter to remove any fiberglass shards. Avoid sweeping, as it can spread the fibers further.

After handling the fiberglass, wash any contaminated items thoroughly. If you experience eye or skin irritation, rinse your eyes with water and wash exposed skin with soap and warm water. Separately wash the clothing worn during the removal process. If fiberglass has spread throughout your home, seek professional assistance for removal.

Consider purchasing a mattress without fiberglass to avoid future exposure. Before buying, read the fine print and directly ask the manufacturer about the materials used in the mattress. Remember, fiberglass health effects can vary depending on the size of the fibers and the type of exposure. Larger fibers may cause skin, eye, and upper respiratory tract irritation, while smaller fibers can reach the lower part of the lungs and increase the risk of adverse health effects.

Is The Helix Mattress Warranty Transferable If The Mattress Is Sold To A New Owner?

If your mattress is part of a mattress recall, take immediate action to ensure your safety and well-being. First, stop using the recalled mattress and check the Consumer Product Safety Commission (CPSC) website or Recalls.gov for detailed information about the recall. Next, contact the mattress manufacturer for instructions on how to proceed.

Once you have confirmed the recall and your ownership, follow the manufacturer's instructions for safely disposing of the mattress. This may include returning the mattress to the store or arranging for a professional pickup. Be sure to follow all guidelines to avoid any potential hazards associated with the recalled product.

If you have been injured by the recalled mattress, you have the right to file a claim for damages. Consult with a professional if you are unsure about any step in the process or if you need assistance in navigating the recall process. Your safety and well-being are of utmost importance, so take the necessary steps to address the mattress recall promptly and effectively.

How Does The Helix Mattress Warranty Handle Issues Related To Comfort Preferences?

If you suspect your mattress is part of a mattress recall, the first step is to identify your mattress's model, manufacturing date, location, and model number from the tag attached to the mattress. This information is crucial for determining if your mattress is indeed part of a recall.

Next, check the U.S. Consumer Product Safety Commission (CPSC) website or other reliable sources for recent mattress recalls. The CPSC regularly updates its list of recalled products, including mattresses, and provides detailed information about the affected models and manufacturing periods.

If your mattress model is listed in a recall, contact the manufacturer directly. They will be able to provide you with specific information about the recall, including instructions on how to proceed. This may involve stopping using the mattress immediately and following the manufacturer's instructions and remedies provided for the recall, such as a refund, replacement mattress, or free cover/liner.

Keep records of all communications with the manufacturer and actions taken in response to the recall. This will help you stay organized and ensure you receive the appropriate remedy for the recall.

Finally, confirm with the manufacturer or CPSC whether your specific mattress is included in the recall, as not all mattresses of a certain model or manufacturing period may be affected. By following these steps, you can protect yourself and your family from potential hazards associated with a recalled mattress.

How Can I Prevent Bed Bug Infestations During My Stay At Hidden Mountain Resort?

The legal implications of a mattress recall due to fiberglass can be significant. When mattresses containing fiberglass are recalled, it means that they pose a risk to consumers' health and safety. This risk can lead to class action lawsuits against manufacturers and sellers who fail to provide adequate warnings about the safety issues related to fiberglass mattresses. These lawsuits may result in financial compensation for consumers, including costs for cleanup and remediation, replacement of contaminated items, pet boarding services, alternate housing, lost time at work, emotional stress, and mental health services. To be eligible for a claim, the fiberglass must have escaped and caused injury or contamination in the house. Some mattress manufacturers, like Zinus, have faced multiple class action lawsuits for not providing safety information and encouraging cover removal. This can lead to a loss of consumer trust and damage to the company's reputation. In addition to legal implications, a mattress recall due to fiberglass can also lead to changes in legislation and industry practices. For example, the California Legislature has passed a ban on the sale of mattresses containing fiberglass and other toxic flame retardants, which could lead to stricter regulations in other states. It is crucial for manufacturers and sellers to provide adequate warnings and information about the safety issues related to fiberglass mattresses to avoid legal consequences and protect consumers' health and safety.

Can I Exchange A Mattress Instead Of Returning It Under The Home Depot Mattress Return Policy?

Failing to address sagging covered under a mattress sagging warranty can lead to several negative consequences. Firstly, you might experience discomfort and poor sleep quality due to the uneven surface of the sagging mattress. This can result in chronic back and neck pain, affecting your overall well-being.

Moreover, neglecting the issue may reduce the lifespan of your mattress, as the sagging area will continue to worsen over time. This could lead to premature replacement costs, which can be quite expensive.

Another significant consequence is that your warranty may become void if you do not address the sagging issue within the specified timeframe. This means you will not be eligible for any future claims or assistance from the mattress manufacturer or retailer.

To avoid these consequences, it is crucial to contact the mattress manufacturer or retailer as soon as you notice sagging. They will likely provide coverage and solutions under your mattress sagging warranty. Furthermore, taking preventive measures such as rotating the mattress and using a supportive bed frame can help prolong the life of your mattress and prevent sagging issues from arising in the first place.

What Are The Signs That There Are Fleas In My Bed And How Do I Kill Them?

Moving with bed bugs can be a challenging task, but there are steps you can take to prevent them from infesting your moving truck. First, inspect the truck thoroughly before loading your possessions. Look for signs of bed bugs like fecal spotting, shed skins, and live bugs. If you find any evidence of bed bugs, consider hiring a pest control professional to treat the truck with residual pesticides before loading.

When packing your possessions, use sealed plastic bins, bags, or totes to contain any bed bugs to isolated containers. This will make it easier to identify and treat any infested items during the unpacking process. Launder all clothing, linens, and fabrics on the highest heat setting before packing them, and seal them in plastic bags to kill any bed bugs that may be present. Vacuum mattresses, furniture, carpets, etc. thoroughly before loading them into the truck, and dispose of the vacuum contents in a sealed bag.

Using mattress encasements can help trap any remaining bed bugs and prevent their spread during the move. If you have heavily infested furniture or mattresses, it may be best to discard them and mark them as bed bug infested if leaving them curbside.

Once you arrive at your new home, unpack carefully and do not bring plastic bags inside. Inspect each item thoroughly and launder them immediately if necessary. Be vigilant for signs of bed bugs at your new home and act quickly if you detect any by calling an exterminator.

By taking these precautions, you can help prevent bed bugs from infesting your moving truck and avoid transporting them to your new home. Remember, a little extra effort in prevention can save you a lot of time, money, and stress in the long run.

How Can Bed Bug Eggs Be Destroyed To Prevent Further Infestation?

To destroy bed bug eggs and prevent further infestation, follow these steps:

First, identify the problem and collect a sample for identification. Keep records of the dates and exact locations where pests are found to track progress. Next, prepare for treatment by cleaning or discarding all potential hiding places, clearing up clutter, and sealing up open cracks and crevices.

Heat treatment is a non-toxic and effective method to kill bed bug eggs. A household dryer set on "high" can kill all bed bug life stages and their eggs in 30 minutes. Larger heat chambers and professional heating systems can treat furniture and entire rooms.

Desiccants, such as diatomaceous earth and silica aerogel, can be effective in drying out bed bugs but may take several months to work and prevent the development of resistance. Insecticides registered with the Environmental Protection Agency (EPA) can be used if home remedies are not effective.

After treatment, continue to inspect for bed bugs regularly. Vacuum floors and mattresses often, wash sheets and clothing in hot water at least once a week, and seal cracks around baseboards, light sockets, furniture, and electrical outlets. Regular inspection and cleaning can help prevent future infestations. If all else fails, consider contacting a professional exterminator.