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Best 10’s Verdict
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Pros
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Cons
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Related Primary Content:
Customer support is a crucial consideration when researching a new mattress. People don't expect to encounter an issue.
Dreamcloud seems to have good customer service. They offer a live chat and have their phone number and email address listed on its site.
However, several of our research findings suggest a negative customer experience with Dreamcloud. Their customer support is slow and not helpful at all, according to online reviews. Avoiding this outcome should be your top priority.
The above reasons are why we recommend the Saatva Classic. They have generous customer support hours and incredibly friendly policies.
Related Secondary Content:
Is Dreamcloud Customer Support Any Good?
Dreamcloud seems to offer solid customer service.
Live chat is available, and they seem responsive.
Their phone number is listed at the top and bottom of their website. You can find their email address at the bottom of their site.
What Is Dreamcloud'S Customer Service Hours?
Dreamcloud's customer service is available every day from 9:00 AM to 12:00 PM (EST).
Their live chat is available 24/7.
Does Dreamcloud Have Customer Service Live Chat?
Dreamcloud has a live chat feature for customer service. Their chat line is available 24/7.
Does Dreamcloud Have A Customer Service Phone Number?
Yes. Dreamcloud's customer service phone number is +1 (833) 237-3269.
You can reach them by phone from 9 AM - 12 PM (EST).
Real Dreamcloud Customer Reviews
Negative reviews about their customer service are a potential reality to expect if you buy from Dreamcloud.
Here are 2 online reviews from real users:
User 1: "I like the mattress but hate the company because of the hard sell tactics used once they have your information.
Customer service is no good, reply to email with irrelevant dribble."
User 2: "Avoid it's been a week now I emailed them instructing them to collect mattress under their 365 night trial. They have done there best to ignore my emails or come back once with offer of a topper which I said no I want to return they have continued to ignore my emails. So I will need w have to take legal action."
The reviews above are a strong indication that you should avoid Dreamcloud.
Consider a mattress from a trustworthy brand, like the Saatva Classic.
Saatva Classic is the #1 best-selling mattress in the US (for a reason!). 50K+ positive customer reviews.
The company is known for its accessibility, incredible customer service, and friendly policies.