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Related Primary Content:
If you're thinking about buying a mattress from City Mattress, you might be wondering about their return policy. City Mattress has different return policies for special orders, clearance items, and regular merchandise. Regular mattresses can be exchanged once for equal or greater value, with both sleeping partners needing to be present. Refunds are not provided for mattress purchases. Power bases cannot be refunded or exchanged, and there are handling charges and re-delivery fees for comfort exchanges. Defective purchases will be serviced according to the manufacturer's guidelines.
Special order merchandise cannot be returned unless it is defective, requires a non-refundable deposit, and cannot be canceled. Clearance items in outlet and clearance centers are final sale with no returns or exchanges. It's important to remember these policies before making a purchase. If you need to exchange your mattress for comfort reasons, there will be charges including a handling charge based on the number of days since the purchase and a re-delivery fee for exchanging a box spring for height. Additionally, warranties will be voided if the mattress is abused or soiled.
Before making a purchase at City Mattress, it's important to understand their specific return policies for different types of merchandise and any associated charges. Familiarize yourself with the policies to avoid any surprises.
Related Secondary Content:
What Is The Time Frame For Exchanges Under The City Mattress Return Policy?
The time frame for exchanges under the City Mattress return policy depends on the reason for the exchange. For comfort-related exchanges, the Comfort Guarantee allows for one exchange after 30 days from the delivery date. However, no refunds are given under this policy, only exchanges are allowed.
If you're exchanging due to dissatisfaction within the first 90 nights, contact the store where the purchase was made. The Sleep Expert who assisted with the purchase will work with you to exchange the mattress for an option of equal or greater value that better suits your needs.
In cases where an exchange is needed due to comfort reasons, the time frame and handling charges vary. From 31 to 60 days after the original delivery date, exchanges are allowed with a $150 handling charge. From 61 to 90 days after the original delivery date, exchanges are allowed with a $100 handling charge. Shipping charges will be added to the handling charges.
Exchanges are not allowed from 1 to 30 days after the original delivery date. Additionally, the Comfort Guarantee does not apply in City Mattress Outlet or Clearance Centers. In the case of box spring exchanges for height, a re-delivery fee of $100 will apply. The exchanged mattress must be of equal or greater value than the original purchase.
Remember, all exchanges under the City Mattress return policy must be done in person with both sleeping partners present (if applicable). Be sure to review the policy in detail before making a purchase to understand the terms and conditions.
What Is The City Mattress Return Policy For Mattresses Purchased In-Store?
When it comes to City Mattress's return policy for in-store mattress purchases, they have a Comfort Guarantee policy to ensure customer satisfaction. After 30 days from delivery, you can exchange your mattress for comfort once, but only if it's equal or greater in value. Refunds are not given.
To exchange your mattress, both sleeping partners should be present (if applicable) and the exchange must happen in person at the store. Unfortunately, the Comfort Guarantee doesn't apply to purchases made at Outlet or Clearance Centers.
If you need to exchange your box spring for height adjustment, a $100 re-delivery fee will apply. For mattress exchanges due to comfort reasons, a handling charge will be based on the following timeline:
- 1-30 Days: No exchanges allowed.
- 31-60 Days: A $150 handling charge, plus any shipping fees, will apply.
- 61-90 Days: A $100 handling charge, plus shipping fees, will apply.
Remember, merchandise cannot be returned for a refund at any time. Power bases are non-refundable and cannot be exchanged. By following these guidelines, you'll be well-informed about City Mattress's return policy and can make an informed decision when purchasing a mattress from them. Keep all documentation related to your purchase, as it may be required during the exchange process.
What Happens To Mattresses Returned Under The City Mattress Return Policy?
The best pocketed coil mattress can significantly reduce motion transfer for couples, providing a more peaceful and undisturbed sleep. Each coil in a pocketed coil mattress is individually encased in fabric, allowing them to move independently of each other. This means that when one person moves or adjusts their sleeping position, only the coils directly beneath them respond to this pressure, isolating motion to the specific area and preventing it from spreading across the mattress.
Pocketed coil mattresses offer superior support, with each coil responding individually to the contours of the body, reducing pressure points and providing optimal posturizing support. This individualized support, along with the fabric encasement of the coils, makes pocketed coil mattresses more durable than simple innerspring designs. Additionally, pocketed coil mattresses allow air to flow through the bed, creating a cooler sleep surface throughout the night.
To further enhance motion isolation properties, adding a memory foam or latex topper to a pocketed coil mattress can absorb body weight and reduce motion transfer when getting into the mattress. This combination of features makes pocketed coil mattresses an excellent choice for couples who want a comfortable, supportive, and motion-isolating sleep surface.
What Are The Charges Associated With The City Mattress Return Policy For Comfort Exchanges?
The City Mattress return policy allows you to exchange your mattress for a more comfortable one within the first 30 days of delivery. However, there are handling charges associated with this process. If you exchange your mattress between 31 and 60 days, you will be charged a $150 handling fee. If you exchange it between 61 and 90 days, the handling fee will be $100. Additionally, a $100 re-delivery fee applies if you need to exchange your box spring for height adjustment.
City Mattress does not allow returns for a refund at any time. Power bases cannot be exchanged and are non-refundable. Special orders require a 50% non-refundable deposit and cannot be canceled. However, special order merchandise can be returned if deemed defective by City Mattress.
In some cases, City Mattress may waive the exchange fee, but the circumstances under which this might happen are not clearly stated. It's best to contact City Mattress directly for further information and clarification on their return policy. Remember, the comfort guarantee does not apply in the Outlet or Clearance Centers of City Mattress, so be sure to purchase your mattress from an authorized City Mattress store to take advantage of their return policy.
How Does The City Mattress Return Policy Handle Warranty Service For Defective Items?
The City Mattress return policy handles warranty service for defective items in a specific manner. Firstly, the warranty service is dependent on the manufacturer's warranty policy, which may vary based on the product. It is essential to note that any abuse or soiling of the mattress voids all warranties. Furthermore, floor sample, comfort exchange, and secondary goods are sold "As Is" and without warranty. The law tag must not be removed from the mattress, as it will void the warranty. The warranty protects against manufacturing or material defects specified in the warranty card attached to the mattress. The terms and conditions of the warranty may vary by manufacturer and are explained in detail in the warranty information card. If the warranty card is not present or not understood, customers should contact the retailer or manufacturer for clarification. The manufacturer reserves the right to determine if a mattress qualifies for warranty replacement. If approved for warranty replacement, customers can select a mattress of equal or lesser value, with no cash back. The warranty does not cover damage from accidents, burns, mold, mildew, cuts, spills, stains, or comfort preference. Products sold "as-is" or in a condition indicating they are no longer new and warranted are not covered by warranty. Odors that dissipate after a few days of aeration are not covered, nor are normal indentations or sagging less than 2" or caused by misuse. Damage from improper use of bed frames, foundations, or adjustable bases is not covered. In case of a defective item, it is recommended to contact City Mattress or the manufacturer directly to initiate the warranty claim process.
How Does The City Mattress Return Policy Handle The Return Of Power Bases?
When it comes to City Mattress's return policy, handling the return of power bases is different from their standard procedures. Power bases cannot be exchanged or refunded, regardless of whether they are defective or not. If you have issues with your power base, refer to the warranty information provided by the manufacturer. City Mattress will service the purchase according to the manufacturer's guidelines, ensuring you get the support you need.
It's essential to note that removing the law tag on the mattress voids all warranties from the manufacturer. This means that any returns or exchanges related to the mattress will not be accepted if the law tag has been removed.
For special orders, customers must pay a 50% non-refundable deposit, and these orders cannot be canceled. However, special order merchandise may only be returned if it is determined to be defective by City Mattress. This policy is in place to ensure customers are fully aware of their purchase and are certain about their decision before purchasing a power base, as returns or exchanges are not allowed once the product has been delivered.
Understanding City Mattress's specific policy regarding the return of power bases is crucial before making a purchase to avoid any issues with returns or exchanges. By following the manufacturer's warranty information and being aware of the special order policies, you can ensure a smooth purchasing experience with City Mattress.
How Does The City Mattress Return Policy Differ For Purchases Made Online?
City Mattress has a distinct return policy for online purchases. Unlike in-store buys, they don't accept returns, refunds, or exchanges for online purchases. However, they offer a Comfort Guarantee for mattresses purchased online, allowing an exchange based on comfort after 30 days from the delivery date. This guarantee can be used once and only for an equal or greater value mattress.
There are some important things to note. The Comfort Guarantee doesn't apply to purchases made at their Outlet or Clearance Centers. Additionally, a $100 re-delivery fee applies for box spring exchanges for height, and handling charges apply to comfort exchanges.
These charges are $150 for exchanges made 31-60 days from the original delivery date and $100 for exchanges made 61-90 days from the original delivery date. Shipping charges also apply to comfort exchanges.
Online purchases cannot be returned for a refund at any time. Power bases purchased online are non-refundable and cannot be exchanged. Special orders placed online require a 50% non-refundable deposit and cannot be canceled. Special order merchandise purchased online may not be returned unless it's deemed defective by City Mattress.
In summary, City Mattress's return policy for online purchases is different from their in-store policy. While there's no option for returns, refunds, or exchanges, the Comfort Guarantee offers an exchange opportunity based on comfort after 30 days. Make sure to review the policy before making an online purchase to understand your options and responsibilities.
What Steps Should I Take If My Classic Brands Mattress Is Releasing Fiberglass Into My Home?
If your Classic Brands mattress is releasing fiberglass into your home, the first step is to identify the source by examining the mattress cover for openings or worn-out spots. Use a flashlight to inspect different sections, including seams, tufting, and areas with small holes or tears.
Once you've located the source, seal off the holes using a mattress encasement with a zipper.
Next, clean up the fiberglass using a HEPA vacuum, wet vacuum, or carpet cleaner with detergent. Wear protective gear like gloves and a mask during the cleaning process.
Dispose of the mattress after completing the cleanup process due to the health risks associated with fiberglass exposure.
After addressing the issue with your mattress, contact Classic Brands to report the problem using the numbers provided on the Better Business Bureau's website.
If you experience symptoms such as skin and eye irritation or respiratory problems, seek medical advice immediately.
To ensure your home is free of any remaining fiberglass particles, clean your living space thoroughly by vacuuming, cleaning, and wiping surfaces. Regularly maintain and inspect your mattress for signs of wear or damage to address potential issues early on.
By following these steps, you can effectively handle a fiberglass release from your Classic Brands mattress and protect your health and home.
Have There Been Any Recent Confirmed Reports Of Bed Bug Infestations At Disney'S All Star Sports Resort? What Buildings Or Rooms Were Affected?
You're probably concerned about the possibility of bed bugs at Disney's All Star Sports Resort. Thankfully, there have been no recent confirmed reports of infestations at this resort. However, it's crucial to remember that bed bugs can show up in any hotel, no matter how clean or reputable it is.
To ensure a comfortable stay, inspect your room upon arrival. Look for signs of bed bugs like blood stains, eggshells, or live bugs on the mattress, box spring, and upholstered furniture. If you find any signs, report the issue to the hotel staff immediately. They likely have protocols in place to handle such situations quickly and effectively.
Being proactive and vigilant about bed bug prevention is essential. By inspecting your room and reporting any issues, you're not only protecting yourself but also helping maintain a clean and safe environment for all guests. So, relax and enjoy your stay at Disney's All Star Sports Resort, knowing you've done everything possible to avoid bed bugs.
Are There Any Health Risks Associated With Fiberglass Exposure From Hybrid Mattresses?
Yes, they do. Hybrid mattresses, which are a combination of foam, coils, and other materials, often contain fiberglass as a flame retardant. While this material is effective in preventing fires, it can pose health risks if it becomes airborne and is inhaled or comes into contact with the skin or eyes.
Inhaling airborne fiberglass can lead to adverse health effects such as lung disease, pulmonary fibrosis, difficulty breathing, and lung cancer. Short-term impacts of fiberglass exposure include rashes, itching, blisters, nasal irritation, sore throat, red, itchy, watery eyes, coughing, wheezing, lung inflammation, and bronchiolitis. Long-term exposure to fiberglass can cause hormonal disruptions, lung disease, and pulmonary fibrosis.
To minimize the risks associated with fiberglass exposure from hybrid mattresses, precautions should be taken. First, ensure that the mattress is properly encased to prevent the fiberglass from becoming airborne. Additionally, if you need to clean or replace your mattress, take necessary safety measures such as wearing a mask and gloves to avoid direct contact with the fiberglass.