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Best 10’s Verdict
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Pros
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Cons
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Related Primary Content:
Customer service at Beautyrest is mediocre.
Customer support is a crucial consideration when researching a new mattress. People don't expect to encounter an issue.
You can find Beautyrest's email address and phone number on their contact page.
They have limited customer service working hours and their site doesn't offer a live chat.
Mattress brands should be available 24/7.
Several of our research findings suggest a negative customer experience with Beautyrest.
Beautyrest's customer support team was slow or unresponsive, according to online users.
Avoiding this outcome is your top priority.
The above reasons are why we recommend the Saatva Classic. They have generous customer support hours and incredibly friendly policies.
Related Secondary Content:
Is Beautyrest Customer Support Any Good?
Here are 3 things you should know about Beautyrest customer service:
• They have no live chat.
• You can find their phone number on their contact page.
• Their email address is also on the contact page.
What Is Beautyrest'S Customer Service Hours?
Beautyrest's customer service working hours are:
• For warranty inquiries:
Monday - Thursday 8:30AM - 4:30PM EST / Friday 8:30AM - 2:30PM EST
• For Beautyrest orders:
Monday - Friday 9:00AM - 5:00PM PST
Does Beautyrest Have Customer Service Live Chat?
Beautyrest's website does not offer live chat for customers.
Does Beautyrest Have A Customer Service Phone Number?
Here are the 3 Beautyrest customer service phone numbers:
• For warranty inquiries: (877) 399-9397
• For Beautyrest orders: (877) 298-4955
• For Simmons Canada: (877) 809-0094
Real Beautyrest Customer Reviews
Negative reviews about their customer service are a potential reality to expect if you buy from Overstock Furniture and Mattress.
Here are 2 online reviews from real users:
User 1: "The stitching holding the pillowtop covering a brand new less than 6 months old mattress is unraveling, exposing the foam inside, opening my top up like some sardine can...not kidding. Contact Simmons Beautyrest for customer service and see how that goes? They will not speak and transfer your call to the retailer, they will forward your emails to the retailer and not respond, inform you, or give you any heads up at all. They walk away and switch you, they have no interest, they have no response, they have no plan other than re-routing you and your issue from their little kingdom behind their own Wall....maybe they are the ones that convinced people to separate families ta the border, I don't know but they certainly use the same styles when it comes to dealing with people - which means, they don't treat you like people and lesser beings. Why would you give them any money? Why promote this company? Horrible all the way through, product, quality, service is crap...100% Pure Crap"
User 2: "Had this mattress for only 3 yrs and it's totally broken down . We bought it from the Bay Canada and there customer service is very slow dealing with this issue. Will not be buying this product ever again,not happy at all"
The reviews above are strong indications that you should avoid Beautyrest.
We recommend considering a mattress from a reputable brand, like the Saatva Classic.
Saatva Classic is the #1 best-selling mattress in the US (for a reason!). 50K+ positive customer reviews.
The company is known for its accessibility, incredible customer service, and friendly policies.