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Related Primary Content:
If you have an Awara mattress, it's important to understand the warranty coverage. The Awara mattress warranty provides lifetime coverage for defects in materials and workmanship for the original owner. Within the first 10 years, faulty mattresses will be replaced at no cost. After 10 years, repairs or replacements may incur a $50 transportation fee each way.
To make a warranty claim, contact Awara customer service with proof of purchase and photos of the defect. Keep in mind that the warranty excludes normal wear and tear, misuse, improper foundations, personal comfort preferences, and body impressions less than 1.5 inches deep. It's also important to note that the warranty is non-transferable and only applies to the original purchaser.
To maintain warranty coverage, use a suitable foundation, keep proof of purchase, follow care instructions, and avoid improper handling or unsanitary conditions. Keep in mind that the Awara mattress warranty is void if the mattress cover is removed or not used on an appropriate foundation. Damage from misuse, abuse, or improper handling is not covered.
Customers outside of the contiguous US, Alaska, and Hawaii are responsible for transportation costs. Consider purchasing an extended protection plan from a third party for coverage against accidental damage.
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Are There Any Additional Costs Associated With The Awara Mattress Warranty?
Don't be! The first 10 years of the warranty are usually free of charge. Awara covers any defects in materials and workmanship during this period, and they'll replace or repair your mattress for free if it's deemed defective.
After 10 years, you might have to pay some transportation fees if your mattress needs repair or replacement due to a covered defect. Awara charges a $50 fee each way for shipping the updated mattress to and from their facility. However, if the issue is due to a manufacturing defect covered under warranty terms, the repair or replacement will still be free of cost.
Remember, some limitations apply. The warranty only applies if you're the original mattress purchaser. Reselling or transferring the mattress voids any remaining coverage. Also, the warranty doesn't cover damage from misuse, abuse, or improper care. Issues must arise from defects in the mattress materials or assembly.
If you're concerned about additional costs, consider purchasing an extended protection plan for around $100 more at the time of purchase. This optional plan from a third party covers additional accidental damage beyond normal warranty terms, ensuring your mattress is protected for its expected lifespan no matter what.
If you have any more questions, feel free to ask!
How Can I Make A Claim Under The Awara Mattress Warranty?
To make a claim under the Awara mattress warranty, follow these steps:
- Contact Awara directly by phone at 855-580-1382 or via email at support@awarasleep.com.
- Provide your purchase receipt as proof of ownership and to validate the warranty terms.
- Inspect your mattress for any defects, such as sagging over 1.5 inches deep. Take clear photos of the issue and record measurements.
- Maintain your mattress properly by using a suitable foundation, rotating it periodically, and using a mattress protector.
When contacting Awara, be prepared to provide your order information and defect documentation. A representative may request an inspection of the mattress. If the defects are confirmed under the warranty terms, Awara will repair or replace your mattress according to those terms. After 10 years, you may need to pay a $50 shipping fee each way. Your replacement mattress will be the same or comparable model, with the remaining original warranty applied to ensure quality sleep for years to come.
How Does The Awara Mattress Warranty Compare To Warranties Of Other Mattress Brands?
Latex mattresses are known for their open-cell structure and pinholes, which allow for ventilation and air circulation. This feature sets them apart from memory foam mattresses, which have a denser structure and tend to retain heat. Natural latex mattresses are even more breathable than synthetic ones, as they are made from organic materials that promote better air circulation.
The manufacturing process, thickness of the mattress, and type of mattress cover used can also influence the breathability of a latex mattress. In general, latex mattresses are considered cooler and more breathable than memory foam mattresses, making them an excellent choice for those who tend to sleep hot or live in warmer climates.
To ensure optimal airflow and temperature regulation during sleep on a latex mattress, it is essential to choose a high-quality natural latex mattress and use breathable bedding materials such as cotton or linen.
The breathability of latex mattresses has a direct impact on their heat retention, making them a cooler and more comfortable option compared to memory foam mattresses.
How Long Does The Awara Mattress Warranty Last?
The Awara mattress comes with a unique "Forever Warranty" that ensures your investment is protected for a lifetime. This comprehensive warranty covers any defects in materials and workmanship, giving you peace of mind knowing that Awara has your back.
During the first ten years, Awara will replace your mattress for free if it's found to be defective. After a decade, they'll either repair, re-cover, or replace it, charging only $50 for transportation unless a fault is confirmed. By standing behind their product indefinitely, Awara shows their confidence that you'll enjoy a good night's sleep and wake up refreshed on a mattress built to last.
Awara's Forever Warranty covers issues related to support, comfort, and safety, demonstrating their commitment to quality and customer satisfaction. It allows you to purchase with confidence, knowing that any issues that may arise will be addressed by Awara.
The Forever Warranty protects against manufacturing flaws such as sagging or loss of shape for life. To submit a claim, simply contact Awara customer service with proof of purchase and photos of the problem. Their expert technicians will assess and remedy it as necessary. This straightforward policy allows you to truly make Awara your mattress for life without worrying about normal wear and tear voiding the warranty prematurely.
With such comprehensive protection and a company dedicated to your satisfaction, Awara's Forever Warranty is one to believe in. It lets you rest easy, knowing that your mattress is reliable now and for nights to come.
Is The Awara Mattress Warranty Transferable To A Second Owner?
The Awara mattress warranty is designed for the original purchaser only and does not transfer to subsequent owners. As the first owner, you can enjoy comprehensive coverage for defects throughout your ownership. However, if you decide to sell or give away your mattress, the warranty does not follow.
If you're considering purchasing a used Awara mattress, be aware that you won't have warranty coverage for any defects or issues that may arise. The non-transferable nature of the Awara warranty means that subsequent owners accept the mattress in its current state without the assurance of future protection. While a used Awara mattress might be more affordable, you'll miss out on the long-term peace of mind that the warranty provides the first owner.
When considering a used Awara mattress, always check the warranty status with the seller. High-quality mattresses like Awara are built to last a decade or more with proper care, so an expired warranty could mean additional costs for repairs or premature replacement. By verifying warranty details upfront, you can make an informed decision and protect your sleep investment over time.
What Are My Responsibilities As An Owner Under The Awara Mattress Warranty?
As an owner of an Awara mattress, your responsibilities under the warranty are simple yet crucial. To maintain your warranty coverage, you need to ensure that you use a supportive foundation for your mattress and keep it clean for regular sleep usage. This will help prolong the life of your mattress and protect you from any unexpected costs.
Your warranty doesn't have an expiration date. It lasts as long as you own the mattress. However, you are responsible for keeping your proof of purchase and tags. Only original owners are covered under the warranty. If you encounter any defects, just give Awara a call and provide any requested photos. Their team will evaluate the issue and find a solution without any cost to you.
After a decade of use, there's a small $50 fee each way for future shipping if repairs become necessary. But other than that, your responsibilities are minimal - just keep the mattress clean and on a proper base. Awara takes on the larger responsibility of providing lifetime coverage for materials and workmanship defects. With a supportive foundation and minimal care from you, the warranty guarantees you years of quality sleep.
What Are The Terms And Conditions Of The Awara Mattress Warranty?
The Awara mattress warranty provides comprehensive protection for your investment. It covers defects in materials and workmanship, including significant indentation or splitting and cracking of the foam. This warranty is valid for as long as you own the mattress.
During the first ten years, Awara will replace your mattress if any issues arise. After a decade, they will repair, recover, or substitute it. This ensures your comfort for years on end without the need to buy a new mattress. The warranty even covers half of the delivery expenses should repair be needed later on.
However, some conditions apply. The warranty does not cover minor indentations, stains, burns, or damage from misuse. Your mattress must be placed on a suitable foundation with slats less than four inches apart, and it should not be folded or bent.
If defects emerge, contact Awara. Provide your purchase records and photos of the problem. They may request the mattress for evaluation before approval. Once validated, Awara will handle the rest.
With such thorough, long-term coverage and flexible handling of issues, you can sleep well assured that your mattress investment is protected through countless nights. Awara creates satisfaction that lasts throughout your ownership.
What Defects Are Not Covered Under The Awara Mattress Warranty?
The Awara mattress warranty doesn't cover defects caused by inadequate support or damage. To ensure your mattress gets the proper coverage and years of comfortable sleep, it's crucial to prepare a suitable foundation.
If your Awara mattress is placed on a bed frame with more than 4 inches between slats or without a solid platform or center support, the warranty won't apply. Physical damage resulting from abuse or staining due to liquids also voids the warranty.
To protect your investment and enjoy the full benefits of Awara's high-quality materials and craftsmanship, proper care is essential. Normal softening up to 1.5 inches from regular use is covered. However, burns, cuts, or soil from bodily fluids exceed acceptable limits and require replacement instead of repair.
Enjoy your Awara mattress for many restful nights when placed on a sturdy bed frame and treated with care and hygiene. Remember, the warranty doesn't cover mattresses outside the contiguous United States, so choose the right firmness level and avoid improper supports or abuse to safeguard against defects not covered under the warranty.
What Happens If My Awara Mattress Develops A Defect After 10 Years?
If your Awara mattress develops a defect after 10 years, you're still covered by their lifetime Forever Warranty. In the first decade, they will replace your mattress for free. After 10 years, their customer service team will evaluate your issue and decide the best solution. You need to contact them and provide purchase details to start the process. They may ask for photos to identify any covered defects.
If a qualifying defect is found, Awara will decide whether repair or replacement is better. They might re-cover or swap defective components for repairs or replace the entire mattress. You'll be responsible for a $50 transportation fee for the round trip, unless a clear defect exists. Awara may choose to repair the mattress by replacing defective parts or decide that a full replacement mattress is more suitable for your long-term comfort needs.
Whatever the resolution, the remedied or new mattress will continue to be protected under the original warranty terms. This ensures your investment receives ongoing support for as long as you use it.
What Is Covered Under The Awara Mattress Warranty?
The Awara Forever Warranty covers your mattress from defects without any time restrictions on ownership. This lifetime warranty ensures protection against materials and manufacturing faults that cause cracks, splits, or deterioration due to regular use. During the first 10 years, any covered defect results in a free replacement mattress. After 10 years, Awara repairs or recovers the mattress for free, with only a $50 shipping fee charged each way.
You can trust the mattress to fail due to flaws, not because of your use. Indentations over 1.5 inches from regular sleep and cracks or splits in foam are covered, as are manufacturing issues with the cover. To claim warranty, provide a photo of the issue and proof of purchase when contacting Awara. In many cases, photo evidence alone is sufficient instead of returning the mattress for repair or replacement.
Some causes are not covered, such as general softening over long periods, personal preference issues, damage from improper handling, mold, or dilapidated foundations. However, with proper care and usage, this comprehensive lifetime warranty provides lifelong recourse for uncontrollable circumstances. Awara has got you covered, ensuring you can sleep well knowing your mattress investment is secure.