W Hotel Mattress Review

W Hotel Collection is a hotel-line of 3 models with a standard innerspring hybrid construction. Featured in W Hotels and manufactured by Simmons.

They're plagued with the same problem all other direct-to-consumer hotel mattresses experience. Bad transparency around material quality and likely poor customer service. Combined with a warranty policy that'll likely cause headaches if you ever need to use it, we don't recommend them.

Stay away from W Hotel mattresses if you can help it and consider a more comfortable and value-oriented alternative.

Check out Saatva Classic. They compare more favorably to W Hotel mattresses in every way if you want a true high-end hotel quality & feel.

Here are several relevant and useful comments from buyers considering or have already purchased W Hotel Mattress.

• User 1: "I have read many many reviews before I decided to purchase this mattress. According to those reviews, I knew that this W Hotel mattress was going to be a hit or a miss for me. I was hoping that it was going to be a hit since I was desperately in need of a new bed. I wanted a good bed that didn't have to cost me a fortune. I saw that there was a sale for this bed and having missed several sales for it in the past, I decided to jump on the train wagon. I had to decide between the plush or a pillowtop. Now, looking back, I feel that this decision is quite important for the consumer. For my train of thought, I decided to go for the plush and if it was too firm then I would add a pillowtop. I wish I went for the softer pillowtop version as I found the plush to be too firm for me. I added a pillowtop that I got from Overstock and that helped for a few weeks. After a little while I feel that the pillowtop is not for me as well. I usually am on my side and back and turning frequently unable to get comfortable."

• User 2: "I don't usually go on forums to complain about a product or service, but our disappointment with the W bed was enough to get me started.
My wife and I loved the bed at a W Hotel stay and were delighted to see we could buy the mattress online. It is manufactured by Simmons and was fulfilled by 1800 Mattress. First off, neither of us believes that this is the same bed as you get in the hotel. Much softer, quite a letdown, but we decided to give it a try.
After just 2 years, it began sagging noticeably and we began to wake up with backaches. By the third year the mattress has become a joke -- so soft and saggy that we can't sleep, so I called Simmons for service under their "10 year warranty." Forget about it. They claim no defect, this is "normal compaction." They actually ask you to send photos of body indentations! As if a 3-year old pillowtop mattress is going to show visible indentations!
In other words, the mattress is not defective, it's just a shockingly shoddy product."

COMFORT OVERVIEW
Comfort, feel and overall firmness for W Hotel mattress is extremely subjective.

Firmness isn't the only factor to consider when you're mattress shopping.

Choosing the right bed starts with figuring out how your body responds to lying at different angles.

It's important to understand how a mattress relieves pain and distributes pressure on your sensitive points (neck, shoulder, upper back, lower back, arms, hips, legs), as well as how it feels for couples and sex.

COMFORT SUMMARY
Firmness is very subjective and greatly differs between two people. What's firm for you might be extremely soft for someone else.

Be cautious about reviews that make definitive claims about how you'll feel sleeping on a mattress.

W Hotel's mattress has one firmness level, a medium-firm (6.5/10). You won't have any issues sleeping on your stomach, back, or side comfortably.

The mattress should accommodate your sensitive pressure points. It also aligns your spine properly and gives a little bounce (since it uses pocketed coils).

EDGE SUPPORT
• Online specs give little detail (which is standard with direct to consumer hotel mattresses like this), so it's hard to tell if the edge support is good.
• Edge support should be 'okay' at worst since it's a pocket coil hybrid.
• There's no way to tell if the edge support will last.

Note: If a mattress uses low-quality materials, it might feel supportive at first, but break down quickly.

Inadequate edge support means less sleep surface (which is not desirable, especially if you sleep with a partner).

SIDE SLEEPERS
• Your shoulders, hips and torso must evenly distribute support if you sleep on your side. Otherwise concentrated pressure causes long term nerve and pain-related issues.
• Side sleeping is fine on W Hotel's mattress. They have a medium-firm comfort level, which accommodates side sleeping well.

BACK/STOMACH SLEEPERS
• When you sleep on your back & stomach, your biggest concern should be finding a mattress that keeps your hips from sinking too far in. This knocks your spine out of alignment.
• W Hotel mattresses are a safe choice for people who prefer to sleep on their backs and stomachs. This means that you'll feel like you're 'on top of' your mattress, which is a good thing for spinal alignment.

Here are a few facts about W Hotel mattress construction:

• Type - hybrid innerspring
• Design - euro-top and pillow-top
• Bed in a Box? - yes
• Height - 13”
• Weight (Queen) - unknown weight

Their primary layers include:

• Cover - fire retardant
• Comfort Layer - foam
• Transition Layer - foam
• Support Layer - pocketed coils
• Other Notable Specs - none

Note: A taller and heavier mattress typically (but not always) indicate better quality.

Support refers to how long the W Hotel mattress lasts over a reasonable expectation of 7-10 years (average mattress lifespan).

Motion transfer refers to the amount of disturbance you'd experience from one side of the mattress to another. Motion transfer is important for couples, especially if your partner tosses & turns (most do).

EDGE SUPPORT

• Online specs give little detail (which is standard with direct to consumer hotel mattresses like this), so it's hard to tell if the edge support is good.
• Edge support should be 'okay' at worst since it's a pocket coil hybrid.
• There's no way to tell if the edge support will last.

Note: If a mattress uses low-quality materials, it might feel supportive at first, but break down quickly.

Inadequate edge support means less sleep surface (which is not desirable, especially if you sleep with a partner).

MOTION TRANSFER

Motion transfer measures how much movement shifts from one side of the bed to the other. A mattress that isolates motion effectively is a smart choice if you and your partner move around during the night. Having less motion transfer means you'll get more REM sleep.

W Hotel does a decent job at isolating motion. Depending on your sleep style, you'll still feel some movement if your partner (or your pet) moves at night.

You can buy W Hotel at the following locations:

• on their site
• by several retailers including Amazon

There are several noteworthy considerations with the W Hotel return policy:

• they accept your return of new, unwashed mattresses within 30 days of delivery.
• you should return products in the same condition in which they were received, including their original packaging.
• products that have been used or laundered cannot be returned unless they are defective.

WARRANTY INFO

• has a 10 year limited warranty.


EXCHANGE INFO

• there is no exchange policy information available.

Look for warranties that have at least a 15-year period with no unreasonable limitations or transporation fees.

Also, find a brand with an exchange policy that doesn't have exorbitant fees in case you need to switch firmnesses.

The W Hotel costs $1,599 for their Queen size.

Keep in mind their prices change frequently during big holiday and sales periods.

Absolutely, yes. There are incredible alternatives to W Hotel's mattress. Don't underestimate how confusing it is to find your ideal mattress.

Depending on your preferences, here are our 3 top alternatives:

1. The Saatva Classic is a durable innerspring hybrid that's very comfortable. They're great for people who like a little bounce but want support and value.

2. Loom & Leaf - We love Loom & Leaf because it has zero motion transfer and excellent pressure relief.

3. Zenhaven - 100% organic and natural Talalay latex. It's the best mattress money can buy. You should check out this mattress if you need a bed that has some bounce, but still fully envelops and supports your pressure points.

Our ultimate goal is very simple. Identify your perfect mattress and steer you in the right direction!