Isense Mattress Review

Maltisa Driker
Contributing Writer
‍Updated on: January 19, 2024
   ·   Fact Checked
Fact Checked by

Maltisa Driker

Contributing Writer

Maltisa Driker is a fact-checker and researcher who has worked in the consumer durables, mattress, furniture and healthcare industry in sales, marketing, design and content creation for over a decade

Learn more about B10M Editorial Process

We picked the 10 best mattresses using real tests & research to help you live a happier, healthier life!

Editor's Note

• iSense has 2 adjustable air mattresses (the Refresh & Revive). Refresh is foam, Revive is pocket coil.
• People often compare iSense to Sleep Number. With iSense, you can keep or adjust your system's firmness no matter how old it gets.
• The problem? iSense is not as comfortable or feature-rich as Sleep Number, according to many users.
• The 'solaire' adjustable air mattress by Saatva is arguably a better option than either mattress. It offers comparable features at a lower price. With great policies and customer service, solaire is worth a look before deciding if iSense is right for you. Check solaire out, here.

Real Reviews For Isense Mattress

Here are several relevant and useful comments from buyers considering or have already purchased Isense Mattress.

• User 1: "Very uncomfortable even on the lowest setting. I’ve put a wool topper on it for now which seems to help but I might switch to something thicker."

• User 2: "So I find the concept really good. I’ve had my mattress about a week now and I can’t get over the fact that the middle of the bed where the air chambers are makes the head and foot of the bed much less supported so you feel like you’re head is dipping downwards when you sleep. If the whole mattress or almost all of the mattress had these air chambers then I think it would be perfect. Imagine when you sit up in bed to read a book and you sag down compared to your legs ? The foam is not at all supportive for these movements. I don’t like adjustable bed frames and have a platform bed. Your body should feel like it sags down . Im only 140 pounds for reference . Also it’s quite obvious if you sit at the end of the bed , there’s very little support compared to the middle . I really really want to like this mattress and I have adjusted to all sorts of numbers so far but I can’t look past the fact that when I sit up to read or just lay down the mattress just lacks in any support ."

• User 3: "Isense is a joke. We got our bed yesterday. The mattress has a strong chemical odor from the foam which is making my wife nauseous. I called customer service and told them I wanted to return it, and I was told that unless I tried it for 45 days, there would be a 25% restocking fee. Also I was informed that the $2400 dollar base I purchased is non returnable. I still can't find this on the website. Also, the pump stopped working about 30 minutes after they left. I guess I'm stuck with 2 expensive pool floats and a useless base. Caveat emptor!"

Real Reviews For Isense Mattress

Here are several relevant and useful comments from buyers considering or have already purchased Isense Mattress.

• User 1: "Very uncomfortable even on the lowest setting. I’ve put a wool topper on it for now which seems to help but I might switch to something thicker."

• User 2: "So I find the concept really good. I’ve had my mattress about a week now and I can’t get over the fact that the middle of the bed where the air chambers are makes the head and foot of the bed much less supported so you feel like you’re head is dipping downwards when you sleep. If the whole mattress or almost all of the mattress had these air chambers then I think it would be perfect. Imagine when you sit up in bed to read a book and you sag down compared to your legs ? The foam is not at all supportive for these movements. I don’t like adjustable bed frames and have a platform bed. Your body should feel like it sags down . Im only 140 pounds for reference . Also it’s quite obvious if you sit at the end of the bed , there’s very little support compared to the middle . I really really want to like this mattress and I have adjusted to all sorts of numbers so far but I can’t look past the fact that when I sit up to read or just lay down the mattress just lacks in any support ."

• User 3: "Isense is a joke. We got our bed yesterday. The mattress has a strong chemical odor from the foam which is making my wife nauseous. I called customer service and told them I wanted to return it, and I was told that unless I tried it for 45 days, there would be a 25% restocking fee. Also I was informed that the $2400 dollar base I purchased is non returnable. I still can't find this on the website. Also, the pump stopped working about 30 minutes after they left. I guess I'm stuck with 2 expensive pool floats and a useless base. Caveat emptor!"

Why Pocket Coils?

COMFORT OVERVIEW
Comfort, feel and overall firmness for Isense mattress is extremely subjective.

Firmness isn't the only factor to consider when you're mattress shopping.

Choosing the right bed starts with figuring out how your body responds to lying at different angles.

It's important to understand how a mattress relieves pain and distributes pressure on your sensitive points (neck, shoulder, upper back, lower back, arms, hips, legs), as well as how it feels for couples and sex.

COMFORT SUMMARY
Firmness is very subjective and greatly differs between two people. What's firm for you might be extremely soft for someone else.

Be cautious about reviews that make definitive claims about how you'll feel sleeping on a mattress.

With iSense, you can set the firmness on either side to 20 different levels. If it holds up, it's a handy feature for couples.

Many people are skeptical about how well adjustable air can maintain mattress firmness. There's a potential trade-off for adjustable firmness, which may affect both price and durability.

It's likely you're paying a lot for a mattress that ultimately fails sooner than you'd like.

There's no guarantee the above will happen with iSense, but you should know it.

We like solaire over iSense & Sleep Number because of its comparison to industry-leading Sleep Number at half the price.

EDGE SUPPORT
• Adjustable firmness mattresses like iSense have decent edge support.
• Some users complain about how highest firmness levels don't provide edge support they need (they sink right in).
• You may want to consider alternatives (like solaire) for more edge support.

Note: If a mattress uses low-quality materials, it might feel supportive at first, but break down quickly.

Inadequate edge support means less sleep surface (which is not desirable, especially if you sleep with a partner).

SIDE SLEEPERS
• Your shoulders, hips and torso must evenly distribute support if you sleep on your side. Otherwise concentrated pressure causes long term nerve and pain-related issues.
• Side sleepers will do well with iSense because of it's adjustable firmness options. You'll want to keep your firmness between 0-10.

BACK/STOMACH SLEEPERS
• When you sleep on your back & stomach, your biggest concern should be finding a mattress that keeps your hips from sinking too far in. This knocks your spine out of alignment.
• iSense models offer decent pressure relief (with its adjustable firmness), which helps your low back gain the proper support it needs while still cradling your sensitive spots.

Side Sleeping On Isense Mattress

Back & Stomach Sleeping On Isense Mattress

Construction & Design For Isense Mattress

Spring vs. Foam vs. Latex - Which Is Best For Me?

Here are a few facts about Isense mattress construction:

• Type - hybrid innerspring and foam
• Design - euro-top
• Bed in a Box? - yes
• Height - 9-13" (model dependant)
• Weight (Queen) - 350 lbs

Their primary layers include:

• Cover - a soft synthetic fabric
• Comfort Layer - foam
• Transition Layer - foam
• Support Layer - pocketed coils
• Other Notable Specs - none

Note: A taller and heavier mattress typically (but not always) indicate better quality.

Height For Isense Mattress

Edge support for Isense Mattress

Motion Isolation For Isense Mattress

Support & Motion Isolation For Isense Mattress

Support refers to how long the W Hotel mattress lasts over a reasonable expectation of 7-10 years (average mattress lifespan).

Motion transfer refers to the amount of disturbance you'd experience from one side of the mattress to another. Motion transfer is important for couples, especially if your partner tosses & turns (most do).

EDGE SUPPORT

• Adjustable firmness mattresses like iSense have decent edge support.
• Some users complain about how highest firmness levels don't provide edge support they need (they sink right in).
• You may want to consider alternatives (like solaire) for more edge support.

Note: If a mattress uses low-quality materials, it might feel supportive at first, but break down quickly.

Inadequate edge support means less sleep surface (which is not desirable, especially if you sleep with a partner).

MOTION TRANSFER

Motion transfer measures how much movement shifts from one side of the bed to the other. If you sleep with a partner who tosses and turns during the night, you'll want to get a mattress that offers effective motion isolation. Less motion transfer means you'll get more REM sleep.

There's a fair bit of motion transference with movement. Unless you're a deep sleeper, you're likely to feel the movements of your pet or partner.

Motion Isolation For Isense Mattress

Return Policy For Isense Mattress

Return Policy For Isense Mattress

Return Policy For Isense Mattress

There are several noteworthy considerations with the Isense return policy:

• returns are only accepted if the item is damaged or if it's defective.
• their trial period allows you to try the mattress for 180 nights without risk or cost. You must however keep the mattress for at least 45 nights before initiating a return. This doesn't apply to Adjustable Bases or Premium Platform Bases

Exchange Policy For Isense Mattress

Return Policy For Isense Mattress

Warranty Policy For Isense Mattress

Return Policy For Isense Mattress

WARRANTY INFO

• has a 10 year limited warranty with a lot of fine print. We strongly do not recommend brands that have warranties like this.

EXCHANGE INFO

• there is no exchange policy information available.

Look for warranties that have at least a 15-year period with no unreasonable limitations or transporation fees.

Also, find a brand with an exchange policy that doesn't have exorbitant fees in case you need to switch firmnesses.

How much does Isense Mattress cost?

The Isense costs $3,799 for their Queen size.

Keep in mind their prices change frequently during big holiday and sales periods.

Customer service for Isense Mattress

Is Isense Mattress An Eco-Friendly & Organic Brand?

Where Can I Buy Isense Mattress

You can buy Isense at the following locations:

• on their site
• by several retailers, including Askona

Where can I buy Isense Mattress

You can buy Isense at the following locations:

• on their site
• by several retailers, including Askona

Shipping Info for Isense Mattress

Final verdict for Isense Mattress

Return & Exchange Policy For Isense Mattress

Return Policy For Isense Mattress

There are several noteworthy considerations with the Isense return policy:

• returns are only accepted if the item is damaged or if it's defective.
• their trial period allows you to try the mattress for 180 nights without risk or cost. You must however keep the mattress for at least 45 nights before initiating a return. This doesn't apply to Adjustable Bases or Premium Platform Bases

Which mattress Materials Should I look For?

Warranty & Exchange Policy for Isense Mattress

WARRANTY INFO

• has a 10 year limited warranty with a lot of fine print. We strongly do not recommend brands that have warranties like this.

EXCHANGE INFO

• there is no exchange policy information available.

Look for warranties that have at least a 15-year period with no unreasonable limitations or transporation fees.

Also, find a brand with an exchange policy that doesn't have exorbitant fees in case you need to switch firmnesses.

Online vs. In-Store

Warranty & Exchange Policy for Isense Mattress

WARRANTY INFO

• has a 10 year limited warranty with a lot of fine print. We strongly do not recommend brands that have warranties like this.

EXCHANGE INFO

• there is no exchange policy information available.

Look for warranties that have at least a 15-year period with no unreasonable limitations or transporation fees.

Also, find a brand with an exchange policy that doesn't have exorbitant fees in case you need to switch firmnesses.

3 Best Pocket Coil Mattresses

The Isense costs $3,799 for their Queen size.

Keep in mind their prices change frequently during big holiday and sales periods.

Buy Or Skip Isense Mattress?

Are There Good Alternatives To Isense Mattress?

Alternatives To Isense Mattress

Absolutely, yes. There are incredible alternatives to Isense's mattress. Don't underestimate how confusing it is to find your ideal mattress.

Depending on your preferences, here are our 3 top alternatives:

1. The Saatva Classic is a durable innerspring hybrid that's very comfortable. They're great for people who like a little bounce but want support and value.

2. Loom & Leaf - We love Loom & Leaf because it has zero motion transfer and excellent pressure relief.

3. Zenhaven - 100% organic and natural Talalay latex. It's the best mattress money can buy. You should check out this mattress if you need a bed that has some bounce, but still fully envelops and supports your pressure points.

Our ultimate goal is very simple. Identify your perfect mattress and steer you in the right direction!

See Our #1 Researched Mattress in 2024

 High-quality, premium materials
 Excellent support/pressure relief
 Luxury hotel-feel at affordable price
See Price ›

Why you can trust Best 10 Mattress? We spend hours analyzing, compiling and fact-checking all up-to-date information online, so you can be sure you’re reading accurate and trustworthy information.

Editor's Note

• iSense has 2 adjustable air mattresses (the Refresh & Revive). Refresh is foam, Revive is pocket coil.
• People often compare iSense to Sleep Number. With iSense, you can keep or adjust your system's firmness no matter how old it gets.
• The problem? iSense is not as comfortable or feature-rich as Sleep Number, according to many users.
• The 'solaire' adjustable air mattress by Saatva is arguably a better option than either mattress. It offers comparable features at a lower price. With great policies and customer service, solaire is worth a look before deciding if iSense is right for you. Check solaire out, here.

iSense is an adjustable air mattress that is frequently compared to Sleep Number. They offer 2 models (pocket coils & foam), but that isn't enough to satisfy sleepers that want a true air mattress experience (in our opinion).

This isn't to say they're a bad mattress (because they aren't). However we believe there are superior alternatives (at the same or lower price point) with more features and better longevity.

Our #1 alternative is solaire by Saatva. solaire is a much better iSense (and Sleep Number) alternative for virtually 50% of the price.

You can check them out, here.

Consider Isense Mattress if

Pros

Pros

  • Foam & pocket coils models
  • You like adjusting your firmness
  • Compares okay to Sleep Number

Skip Isense Mattress if

Cons

Cons

  • Unknown longevity
  • Far better alternatives (like solaire)

Real Reviews For Isense Mattress

Here are several relevant and useful comments from buyers considering or have already purchased Isense Mattress.

• User 1: "Very uncomfortable even on the lowest setting. I’ve put a wool topper on it for now which seems to help but I might switch to something thicker."

• User 2: "So I find the concept really good. I’ve had my mattress about a week now and I can’t get over the fact that the middle of the bed where the air chambers are makes the head and foot of the bed much less supported so you feel like you’re head is dipping downwards when you sleep. If the whole mattress or almost all of the mattress had these air chambers then I think it would be perfect. Imagine when you sit up in bed to read a book and you sag down compared to your legs ? The foam is not at all supportive for these movements. I don’t like adjustable bed frames and have a platform bed. Your body should feel like it sags down . Im only 140 pounds for reference . Also it’s quite obvious if you sit at the end of the bed , there’s very little support compared to the middle . I really really want to like this mattress and I have adjusted to all sorts of numbers so far but I can’t look past the fact that when I sit up to read or just lay down the mattress just lacks in any support ."

• User 3: "Isense is a joke. We got our bed yesterday. The mattress has a strong chemical odor from the foam which is making my wife nauseous. I called customer service and told them I wanted to return it, and I was told that unless I tried it for 45 days, there would be a 25% restocking fee. Also I was informed that the $2400 dollar base I purchased is non returnable. I still can't find this on the website. Also, the pump stopped working about 30 minutes after they left. I guess I'm stuck with 2 expensive pool floats and a useless base. Caveat emptor!"

Real Reviews For Isense Mattress

Here are several relevant and useful comments from buyers considering or have already purchased Isense Mattress.

• User 1: "Very uncomfortable even on the lowest setting. I’ve put a wool topper on it for now which seems to help but I might switch to something thicker."

• User 2: "So I find the concept really good. I’ve had my mattress about a week now and I can’t get over the fact that the middle of the bed where the air chambers are makes the head and foot of the bed much less supported so you feel like you’re head is dipping downwards when you sleep. If the whole mattress or almost all of the mattress had these air chambers then I think it would be perfect. Imagine when you sit up in bed to read a book and you sag down compared to your legs ? The foam is not at all supportive for these movements. I don’t like adjustable bed frames and have a platform bed. Your body should feel like it sags down . Im only 140 pounds for reference . Also it’s quite obvious if you sit at the end of the bed , there’s very little support compared to the middle . I really really want to like this mattress and I have adjusted to all sorts of numbers so far but I can’t look past the fact that when I sit up to read or just lay down the mattress just lacks in any support ."

• User 3: "Isense is a joke. We got our bed yesterday. The mattress has a strong chemical odor from the foam which is making my wife nauseous. I called customer service and told them I wanted to return it, and I was told that unless I tried it for 45 days, there would be a 25% restocking fee. Also I was informed that the $2400 dollar base I purchased is non returnable. I still can't find this on the website. Also, the pump stopped working about 30 minutes after they left. I guess I'm stuck with 2 expensive pool floats and a useless base. Caveat emptor!"

Comfort, Feel & Firmness For Isense Mattress

COMFORT OVERVIEW
Comfort, feel and overall firmness for Isense mattress is extremely subjective.

Firmness isn't the only factor to consider when you're mattress shopping.

Choosing the right bed starts with figuring out how your body responds to lying at different angles.

It's important to understand how a mattress relieves pain and distributes pressure on your sensitive points (neck, shoulder, upper back, lower back, arms, hips, legs), as well as how it feels for couples and sex.

COMFORT SUMMARY
Firmness is very subjective and greatly differs between two people. What's firm for you might be extremely soft for someone else.

Be cautious about reviews that make definitive claims about how you'll feel sleeping on a mattress.

With iSense, you can set the firmness on either side to 20 different levels. If it holds up, it's a handy feature for couples.

Many people are skeptical about how well adjustable air can maintain mattress firmness. There's a potential trade-off for adjustable firmness, which may affect both price and durability.

It's likely you're paying a lot for a mattress that ultimately fails sooner than you'd like.

There's no guarantee the above will happen with iSense, but you should know it.

We like solaire over iSense & Sleep Number because of its comparison to industry-leading Sleep Number at half the price.

EDGE SUPPORT
• Adjustable firmness mattresses like iSense have decent edge support.
• Some users complain about how highest firmness levels don't provide edge support they need (they sink right in).
• You may want to consider alternatives (like solaire) for more edge support.

Note: If a mattress uses low-quality materials, it might feel supportive at first, but break down quickly.

Inadequate edge support means less sleep surface (which is not desirable, especially if you sleep with a partner).

SIDE SLEEPERS
• Your shoulders, hips and torso must evenly distribute support if you sleep on your side. Otherwise concentrated pressure causes long term nerve and pain-related issues.
• Side sleepers will do well with iSense because of it's adjustable firmness options. You'll want to keep your firmness between 0-10.

BACK/STOMACH SLEEPERS
• When you sleep on your back & stomach, your biggest concern should be finding a mattress that keeps your hips from sinking too far in. This knocks your spine out of alignment.
• iSense models offer decent pressure relief (with its adjustable firmness), which helps your low back gain the proper support it needs while still cradling your sensitive spots.

Side Sleeping On Isense Mattress

Back & Stomach Sleeping On Isense Mattress

Construction & Design For Isense Mattress

Construction & Materials For Isense Mattress

Here are a few facts about Isense mattress construction:

• Type - hybrid innerspring and foam
• Design - euro-top
• Bed in a Box? - yes
• Height - 9-13" (model dependant)
• Weight (Queen) - 350 lbs

Their primary layers include:

• Cover - a soft synthetic fabric
• Comfort Layer - foam
• Transition Layer - foam
• Support Layer - pocketed coils
• Other Notable Specs - none

Note: A taller and heavier mattress typically (but not always) indicate better quality.

Height For Isense Mattress

Edge support for Isense Mattress

Motion Isolation For Isense Mattress

Support & Motion Isolation For Isense Mattress

Support refers to how long the W Hotel mattress lasts over a reasonable expectation of 7-10 years (average mattress lifespan).

Motion transfer refers to the amount of disturbance you'd experience from one side of the mattress to another. Motion transfer is important for couples, especially if your partner tosses & turns (most do).

EDGE SUPPORT

• Adjustable firmness mattresses like iSense have decent edge support.
• Some users complain about how highest firmness levels don't provide edge support they need (they sink right in).
• You may want to consider alternatives (like solaire) for more edge support.

Note: If a mattress uses low-quality materials, it might feel supportive at first, but break down quickly.

Inadequate edge support means less sleep surface (which is not desirable, especially if you sleep with a partner).

MOTION TRANSFER

Motion transfer measures how much movement shifts from one side of the bed to the other. If you sleep with a partner who tosses and turns during the night, you'll want to get a mattress that offers effective motion isolation. Less motion transfer means you'll get more REM sleep.

There's a fair bit of motion transference with movement. Unless you're a deep sleeper, you're likely to feel the movements of your pet or partner.

Motion Isolation For Isense Mattress

Return Policy For Isense Mattress

Return Policy For Isense Mattress

Return Policy For Isense Mattress

There are several noteworthy considerations with the Isense return policy:

• returns are only accepted if the item is damaged or if it's defective.
• their trial period allows you to try the mattress for 180 nights without risk or cost. You must however keep the mattress for at least 45 nights before initiating a return. This doesn't apply to Adjustable Bases or Premium Platform Bases

Exchange Policy For Isense Mattress

Return Policy For Isense Mattress

Warranty Policy For Isense Mattress

Return Policy For Isense Mattress

WARRANTY INFO

• has a 10 year limited warranty with a lot of fine print. We strongly do not recommend brands that have warranties like this.

EXCHANGE INFO

• there is no exchange policy information available.

Look for warranties that have at least a 15-year period with no unreasonable limitations or transporation fees.

Also, find a brand with an exchange policy that doesn't have exorbitant fees in case you need to switch firmnesses.

How much does Isense Mattress cost?

The Isense costs $3,799 for their Queen size.

Keep in mind their prices change frequently during big holiday and sales periods.

Customer service for Isense Mattress

Is Isense Mattress An Eco-Friendly & Organic Brand?

Where Can I Buy Isense Mattress

You can buy Isense at the following locations:

• on their site
• by several retailers, including Askona

Where can I buy Isense Mattress

You can buy Isense at the following locations:

• on their site
• by several retailers, including Askona

Shipping Info for Isense Mattress

Final verdict for Isense Mattress

Return & Exchange Policy For Isense Mattress

Return Policy For Isense Mattress

There are several noteworthy considerations with the Isense return policy:

• returns are only accepted if the item is damaged or if it's defective.
• their trial period allows you to try the mattress for 180 nights without risk or cost. You must however keep the mattress for at least 45 nights before initiating a return. This doesn't apply to Adjustable Bases or Premium Platform Bases

Warranty Policy For Isense Mattress

Warranty & Exchange Policy for Isense Mattress

WARRANTY INFO

• has a 10 year limited warranty with a lot of fine print. We strongly do not recommend brands that have warranties like this.

EXCHANGE INFO

• there is no exchange policy information available.

Look for warranties that have at least a 15-year period with no unreasonable limitations or transporation fees.

Also, find a brand with an exchange policy that doesn't have exorbitant fees in case you need to switch firmnesses.

Pricing For Isense Mattress

The Isense costs $3,799 for their Queen size.

Keep in mind their prices change frequently during big holiday and sales periods.

Buy Or Skip Isense Mattress?

Are There Good Alternatives To Isense Mattress?

Alternatives To Isense Mattress

Absolutely, yes. There are incredible alternatives to Isense's mattress. Don't underestimate how confusing it is to find your ideal mattress.

Depending on your preferences, here are our 3 top alternatives:

1. The Saatva Classic is a durable innerspring hybrid that's very comfortable. They're great for people who like a little bounce but want support and value.

2. Loom & Leaf - We love Loom & Leaf because it has zero motion transfer and excellent pressure relief.

3. Zenhaven - 100% organic and natural Talalay latex. It's the best mattress money can buy. You should check out this mattress if you need a bed that has some bounce, but still fully envelops and supports your pressure points.

Our ultimate goal is very simple. Identify your perfect mattress and steer you in the right direction!

See Our #1 Researched Mattress in 2024

 High-quality, premium materials
 Excellent support/pressure relief
 Luxury hotel-feel at affordable price
See Price ›